Tamarcaravancentre Reviews

what a wonderful experience at tamar

what a wonderful experience at tamar caravan centre a pleasure to find a company dedicated to customer satisfaction from the negotiation with Ian thru to the handover by Matt everyone including Dorian and the parts accessories team could not have been more helpful Would strongly recommend tamar caravan centre

First Class Company

My Wife and I thought you guys and girls were brilliant so we brought a caravan Many thanks to Dorian and Ian and when you are down this way pop in you won t be disappointed

Excellent Dealership

In the 90 s we bought two SWIFT CARAVANS and a BESSECARR Motorhome from new All were returned as faulty for full refunds We were very reluctant to buy SWIFT products ever again Our local dealership Tamar Caravans were advertising SWIFT products We have since bought two new SWIFT caravans from them and YES the dealership is so vital SWIFT products look good and are certainly improving Our most recent purchase a Mayflower 580 has developed a number of faults all Warranty issues over the last 18 months minor-ish nothing serious How comforting to have Tamar Caravans as our local dealership They are ABSOLUTELY SUPERB to deal with in our opinion Never a quibble where there is an issue and work carried out promptly and efficiently The staff there make a massive difference from Ian Phil Dorian and Naomi with others too numerous to mention It is so reassuring that they are there to assist when something does go wrong We feel very well supported Thank you Tamar Caravan Centre Great advice great service and always helpful

Exceptional experience at Tamar Caravan

Exceptional experience at Tamar Caravan Centre We recently had the pleasure of purchasing a VW camper van from Tamar Caravan Centre and we can t say enough good things about the experience From the moment we walked through the doors Tim Paige the MD together with staff at Tamar demonstrated an unparalleled level of professionalism and customer service The sales team were knowledgeable and ensured that the camper van was in pristine condition before handing it over to us Matthew Semark took the time to explain all of the features and provide comprehensive instructions on how to operate the vehicle We are thrilled with our purchase and the overall experience at Tamar Caravan Centre We would highly recommend this company to anyone in the market for a recreational vehicle Their unparalleled expertise impeccable service and genuine commitment to their customers clearly in our eyes make them the premier choice for caravan motorhome and camper van purchases DW Cardiff

Tamar Caravan Centre have only gone and done it again

Tamar Caravan Centre have only gone done it again Superb service with super superb customer service Our Swift Mayflower 580 Caravan has just had her first service at Tamar Caravan Centre From the moment we dropped her off and left in the very capable hands of the lovely Naomi to the point we collected her today from the equally capable and very friendly Jason everything has just been smooth effortless and just right The service engineer Phill Goodall was very thorough and sorted a few little teething issues Communication was excellent with updates Nothing seems to be to much trouble We even got to see the awesome Ian who was a key factor of why purchased our Mayflower a year ago from Tamar Caravan Centre Seriously Tamar Caravan Centre are absolutely amazing 100 recommend we won t go anywhere else

Absolutely terrible

Absolutely terrible experience with appalling customer service We ordered a new caravan and awning plus other accessories as they seemed really friendly and helpful until the deposit was paid then they became almost impossible to contact by telephone and emails were simply ignored Delivery was delayed by several weeks and we were not updated at all they did not even bother to inform us us when it did eventually arrive and several items ordered with the caravan never arrived After taking delivery and siting the caravan on a seasonal pitch we discovered the caravan was very poorly finished internally had an absolutely filthy roof and was riddled with a multitude of minor faults which should have been identified and rectified by the pre delivery inspection and full valet they supposedly carried out Tamar would accept no responsibility for the state of the caravan and expected us to return it to them and leave it there for at least a week for them to inspect it again at our own expense and considerable inconvenience Having lost all confidence in them this was not something I was prepared to do Our local dealer is much more customer focussed and offers site visits for warranty work to caravans sited on seasonal pitches CHECK YOUR CARAVAN THOROUGHLY BEFORE ACCEPTING IT Or better still go elsewhere

Awful

Our whole experience with Tamar has been incredibly disappointing We purchased our caravan last September collection was delayed by weeks meaning we missed our first planned trip We then went away at Easter and the door lock broke Pretty much told nothing can be done apart from order the parts So we re stuck with a caravan that we can now no longer secure Now nearly august and still no sign of the parts After raising an official complaint with the sales director on the 6th of July they said they d look into the hold up chase it up and see what could be done Still no contact as of 26th Just under 3 weeks Caravan is coming up due a service for warranty - it s not like it s been anywhere Long story short spent a lot on a caravan can t use it they don t bother getting back to you

Were good now overpriced and unreliable

There are three occasions in the past 6 weeks where they obviously made enough money to turn away business via overpricing or non response to requests Firstly we were interested in purchasing a new motor home the salesman did not seem interested and after taking our details he advised us that he would get back to us still waiting we ended purchasing one from Marquis who were very interested in selling to us Secondly we asked for a quote on fitting a tow bar to our new motor home they quoted between 1300 and 1500 which seemed ludicrous we ended up paying 725 Lastly I asked for a quote for a wind out awning they quoted 1700 but could be more after inspection of the vehicle I was not convinced the two employees were confident on what they were quoting on We ended up paying 1290 and that was with a special bracket that was required and would not have fell within their 1700 original quote so would have ended up around 2000 The quote was for 6 hours labour unlike the 3 hours labour from our other quotes we had We have used them in the past but not any more btw you lossed approx 75k in business