Tanks-direct Reviews

Do not shop here

Do not shop here No after sales service Drop shipping and don t even know which parts fit the products they are trying to sell on

For a multi-million pound company

For a multi-million pound company the sales staff couldn t care less if they tried Hugely disappointing customer service Very unhelpful and quite rude

Ordered a pump onlimequoted 7-10 days

Ordered a pump onlimequoted 7-10 days at time of delivery After chasing after 10 days had passed was then told 20 days So I cancelled and they told me I would lose 180 00 cancellation fee

5 litre tank

Bought a 5 litre tank to use as a diesel heater fuel tank within 18 months the vented cap has failed Contacted Tanks Direct about a replacement and wanted me to pay nearly as much as I paid for the tank for a new cap 20 5 postage original tank cost me 28

Awful company terrible service

Just an awful company with no real care for the customer or their orders Would strongly recommend finding an alternative supplier for anyone who thinks about ordering via these much better alternatives out there who actually value their customers

Don t use

We spent 1896 00 with this company for an order for a delivery booked a month in advance we cancelled a few days afterwards nothing had been dispatched there was no reason to delay our refund but we had to chase several times and got our money back eventually after threatening legal action 38 days later Small business can t run with companies pulling fast ones like this I can only assume this company is experiencing major financial difficulties

Only half order received wouldn t replace

Wouldn t buy from this company ever again worst customer service do not want to help you at all if anything goes wrong only give partial answer s with no options we ordered 2ks worth of tanks and hose they didn t send 2 of the ancillary parts a 20 connector a 100 control box Its been a battle to get them to re-sent so far not had either these guys are drop shippers and do not stock anything its out-sourced so they are only as good as the companies they buy off

So far 1 star

So far 1 star I bought a tank from them a couple of months ago and just got around to putting it in the van this week I paid for the additional BSP fitting to be installed figuring it would save me time and they would do a professional job The tank arrived with a big crack in the fitting which of course leaks So far I spoke to 2 different customer service reps both had that attitude of it was immediately my fault one of them said 9 times out of 10 the metal fittings crack when overtightened Oh yeah the sort of thing that happens all the time I have tightened 100s of BSP fittings and have never cracked one They are going to send a photo to the manufacturer and I will update if I make any progress with them

Awful company who lie manipulate and

Awful company who lie manipulate and avoid complaints to avoid fixing problems clearly due to them We had a very expensive external pump fitted under a guarantee via a highly respected builder The pump frequently had the alarm go off Meaning we had to minimise any water use Complained to numerous times They have done a dance of avoidance delay and now outright lying First said didn t believe anyone that this was happening So all sorts of evidence sent including video Then they blamed fitting etc - also clearly shown not true Then under duress after months and months - they eventually agreed to look at pump This meant we had to get it taken out and a temporary one put in They lied throughout that nothing was up Again under duress they have admitted the float within the pump was faulty This is in writing We were therefore sold a faulty product and have been put through hell with this scam organisation We asked therefore for a replacement pump A new set of lies then appeared saying there was concrete in the pump This is months and months after they had it and never mentioned it It is after they under huge duress admitted there was a fault Something they denied for months on top of doing everything they could do for more months to not do anything at all The website has no actual contact details except to push to sales Try finding out who its the CEO or on the board They use Feefo to spin reviews on site and in Google search as it makes harder for bad reviews to get through They are actually scamming customers even when there is clear evidence of faults and issues If an expensive product goes wrong it s very clear how they behave Zero integrity - which is why no responses at all to Trust Pilot where 60 of reviews give them 1 star