Tatcha Reviews

Poor customer service re shipping

I ordered a product on July 19 2024 According to the tracking order it was not shipped until July 22 which is understandable At first the tracking update claimed shipping arrival would be July 28 now it says July 30 We will see If I ordered the cream from Sephora I would have received on or about July 22 I emailed the company and the response was basically we are in San Francisco so it takes time They obviously send products via the cheapest method-- not good for an expensive product Just be transparent either charge for shipping or send much quicker

Incredibly poor customer service

Very disappointed in this so called luxury company My very expensive item never arrived and I have raised multiple tickets on their online customer service system all of which have gone unanswered There is no way to get in touch with customer service except via a bot that doesn t respond

Absolutely super help

Absolutely super help Customer service on point

Superb customer service

Recently placed my first order and I only realised I made a typo in my address when the parcel was undelivered and was in the process to be sent back Emailed customer service to let them know I was completely prepared for back and forths and wait until my order arrived back with Tatcha when I got a reply from their customer service that a replacement is on the way and they corrected my mistake on my address The fact that I was pleasantly surprised is an understatement Excellent service despite the mistake was mine Also to add - the products are on a completely different level The sensori experience is just divine Looking forward to explore more of their range

Great customer service

Great customer service I d never ordered from the Tatcha website before and unfortunately their code wouldn t work so i made my order but emailed after to say the same Tatcha apologized right away and sent me the GWP as a gesture of goodwill Very happy

Discount code

When placing my order with Tatcha I did not see where to enter my discount code and went through to Thank you your order has been placed My discount code was for 25 so I emailed the Customer service and they were quick to respond They honoured my discount code providing a refund Very happy

Great customer service

Great customer service Fast helpful

Love Tatcha - Expensive but worth it

Love tatcha I started using them a while ago Loved everything about it but it was too expensive Since trying other skincare I still think tatcha is too expensive but is worth the price for the way my skin feels and overall aroma and experience of the products It has now become my official skincare routine But I do have to budget