Tatsoul Reviews

Bad company

Bad company they didn t deliver on over priced cleaning wipes during the epidemic

Have been dealing with them for years

Have been dealing with them for years Fell for their top brand but their customer service is 1 star at best Will be staying away from there products after fully furnishing my shop with their products

100 ripped off

100 guarantee on their site for you to be happy yet their customer service is an absolute joke shipping 1200 furniture and not caring at all how the customer feels I d never recommend dealing with this company

I ordered from this place and needed a refund

I ordered from this place and needed some equipment and was hoping to get a machine by a certain date I realized that their shipping times were very slow so I decided to cancel my order I called and spoke to a very rude female and she stated that she could not do a refund because the order was going to be picked and be ready for shipment She said that nobody that works in the entire place can cancel my order It states right on their website that the orders placed can t be canceled if they are shipped So if it hasn t been shipped what s the problem The problem is is that she is a lazy human being sitting at a desk all day doing absolutely nothing driving a company into the dirt and they don t give a crap She is a despicable human being and this company rots a

Issue with tatsoul envy 2 cartidges

I contacted them about the Tatsoul envy 2 cartridges because they come loose when adjusting needle length Sometimes the cartridges are flying through my shop I send them 2 video s and it took a few days before they react with questions they could check themselves There is no name on the mail only TS Team so you don t know who you are mailing with Every time i send them a mail it takes several days to react after 3 weeks they ask if I want to make another video that imply s it is a FK Irons grip issue I already told them that all my ratched grips have the issue of the envy 2 s popping out This is where I snapped and wrote them what I thought of TatSoul Service department is impersonal arrogant and I get the feeling as a user that I am not been taken serious

Absolutely horrible company to deal

Absolutely horrible company to deal with customer service is lazy and liars been over a month of my packages being held at customs While they keep telling me there working on it finally reach out to ups and they haven t been contacted by anyone after 3 weeks of me calling everyday for an update on my 12000 order 3000 was just on import fees and customs Then they tell me I could have ordered it within country for half the price and not dealt with customs who I am still dealing with do not order from this company they will not help u once they have your money Products are basic jeep garbage as well Better off on Amazon And you will not receive your packages or get your money back