Taxjar Reviews

AWFUL

AWFUL No customer support for days and that is the only way to access your tax filing documents apparently Horrible service run far far away

There is no way to contact them by

There is no way to contact them by phone when they overpay on you taxes Email was send daily to resolve the issue They offered no response after a few weeks I canceled my subscription 6 months later still trying to resolve the problems they caused

I was incorrectly charged a fee by this

I was incorrectly charged a fee by this company after 1000s of duplicate transactions were entered into their system and were removed by their Agents Even after they were removed and they acknowledged that these were duplicates they still charged me a 30 flex fee This is not right and illegal

This program is trash

This program is trash Charged us sales tax on every single invoice even ones that had no tax They over paid us about 17k in just a few months When we emailed them about it they basically told us it was our fault and they couldn t help DO NOT RECOMMEND

Very Bad Experience

TaxJar significantly mislead me during the subscription process followed by unbelievably bad customer service when trying to resolve the issues Recognizing that I had been misled they agreed to a refund which was reversed over a year later I have never used its services I am now a part of a large e-commerce website development group which spans several countries and have discovered though that association that so many before me have had terrible experiences with TaxJar I wish that I had known about how bad TaxJar was before I made the mistake of trying to do business with them

I liked people who were being honest in

I liked people who were being honest in answering my question One of their customer support shared their real answer on why dropshipping is a complicated scenario if using Taxjar for tax automation matters Although it seems like I am not suitable to use their app I would still thanks them for their attitude I hope you will gain more sales and more customers will come to Taxjar