Tea-and-coffee Reviews

They have a good selection of goods and

They have a good selection of goods and generally I liked them However their management appears to be completely braindead Let me explain I placed a decent order couple of hundred of EUR worth more than a month ago Money were taken from my card right away of course Only silence for a few weeks So I went to their website sent them online ticket on their system basically saying why have you still not shipped my order A few more weeks passed No response of any kind Went to my bank online system to file for a chargeback bank naturally asks for proof that I talked to merchant Ok Went to merchant s site to print out my ticket Turned out they responded and requested me to call my bank and ask them for some number from the transaction and to give it to the merchant This supposedly proves that I am not a fraud And of course no email was sent to me that there is a response on the ticket A funny thing they did it the same way a few years ago with my order and at the time I told them to REDUCTED off stop being REDACTED and just ship the damn order and they did This is a direct quote We apologise for any inconvenience caused and hope that you understand that we need to be cautious with orders like this but we need to ask you if you could let us have an authorisation code which consists of 6 numbers given by your bank for this particular transaction If you ring your bank they will give you a unique code for this transaction which only they will know and then once we have this information we can begin to process your order for you and dispatch as soon as possible Surely you can see how ridiculous it is in our day and age If it was some number they included in description of the transaction that can be seen in online banking it would be annoying but ok Just needlessly wasted a few minutes of mine But demanding calling banks spending hours in phone queue asking bank for some internal number on their systems I am not buying a REDACTED Lamborghini here IT IS UTTERLY INSANE Dear management of kent tea and cofee if by any chance you read this please stop being such REDACTED and realize that it is 21st century around already and your procedures are utterly insane Decide already are you in business of selling tea or are you in business of wasting time of your customers and insulting them and fix your REDACTED It is an embarrassment Only one star to an otherwise seemingly a decent company for wasting my time Are they just stupid or fraudulent I do not know You decide Edit So in the end they took my money held it for more than a month extended ridiculous and impossible or impractical to fulfil additional demands refused to fulfill the order only after receiving complains and threats of a chargeback issued a refund inflicted material small damage in losses on related to refund double currency conversions wasted lots of time Based on the above facts and in my opinion Kent Tea and Coffee is a fraud and is to be avoided at all cost