


Tea and Coffee Shop UK | The Kent Tea and Coffee Co
Based on authentic user experiences
David Smart
6733 reviews
N/A
8 months ago
They have a good selection of goods and
They have a good selection of goods and generally I liked them However their management appears to be completely braindead Let me explain I placed a decent order couple of hundred of EUR worth more than a month ago Money were taken from my card right away of course Only silence for a few weeks So I went to their website sent them online ticket on their system basically saying why have you still not shipped my order A few more weeks passed No response of any kind Went to my bank online system to file for a chargeback bank naturally asks for proof that I talked to merchant Ok Went to merchant s site to print out my ticket Turned out they responded and requested me to call my bank and ask them for some number from the transaction and to give it to the merchant This supposedly proves that I am not a fraud And of course no email was sent to me that there is a response on the ticket A funny thing they did it the same way a few years ago with my order and at the time I told them to REDUCTED off stop being REDACTED and just ship the damn order and they did This is a direct quote We apologise for any inconvenience caused and hope that you understand that we need to be cautious with orders like this but we need to ask you if you could let us have an authorisation code which consists of 6 numbers given by your bank for this particular transaction If you ring your bank they will give you a unique code for this transaction which only they will know and then once we have this information we can begin to process your order for you and dispatch as soon as possible Surely you can see how ridiculous it is in our day and age If it was some number they included in description of the transaction that can be seen in online banking it would be annoying but ok Just needlessly wasted a few minutes of mine But demanding calling banks spending hours in phone queue asking bank for some internal number on their systems I am not buying a REDACTED Lamborghini here IT IS UTTERLY INSANE Dear management of kent tea and cofee if by any chance you read this please stop being such REDACTED and realize that it is 21st century around already and your procedures are utterly insane Decide already are you in business of selling tea or are you in business of wasting time of your customers and insulting them and fix your REDACTED It is an embarrassment Only one star to an otherwise seemingly a decent company for wasting my time Are they just stupid or fraudulent I do not know You decide Edit So in the end they took my money held it for more than a month extended ridiculous and impossible or impractical to fulfil additional demands refused to fulfill the order only after receiving complains and threats of a chargeback issued a refund inflicted material small damage in losses on related to refund double currency conversions wasted lots of time Based on the above facts and in my opinion Kent Tea and Coffee is a fraud and is to be avoided at all cost
claude williams
6733 reviews
N/A
8 months ago
I ve not received my order after two
I ve not received my order after two weeks
Juliet Overland
6733 reviews
N/A
8 months ago
Very Poor Avoid
I ordered on line over a week ago and no communication since It s an extremely slow service compounded by using the worst possible mail provider i e Royal Mail I would not use use this company again
Matthew Smith
6733 reviews
N/A
8 months ago
Terrible service if you re ordering tea
Terrible service if you re ordering tea be prepared to wait for them to grow the tea before they then send it to you Waited 7 days before they posted it out first order accepted that this may have been a one-off Second order same delay there won t be a third time
Jean Wilkinson
6733 reviews
N/A
8 months ago
Tea bags splitting
Tea bags splitting no answer to my email So It suggests the company are well aware of the problem Been using them for 10 years multiple buys
Customer
6733 reviews
N/A
8 months ago
NON EXISTENT CUSTOMER
NON EXISTENT CUSTOMER SERVICE INCOMPETENT PERSON IN so called customer service NO EMAIL CONFIRMATION NO ORDER NUMBER PHONED 3 TIMES AND GET TOLD EMAIL HAS BEEN SENT CLEARLY AN ISSUE WITH THIS COMPANY AS I SAID TO THE GIRL INCOMPETENT INCOMPETENT SHE SHOULD DROP THE ATTITUDE TOO TO DATE STILL NOT RECEIVED MY ORDER ROYAL MAIL PROBABLY TO BLAME
Lorna Hedges
6733 reviews
N/A
8 months ago
Last time I ordered from them there was
Last time I ordered from them there was no trouble at all and I was very happy This time however I went to order some more Lapsang Souchong tea bags and for some reason my IP address has been banned
Zeia Meere
6733 reviews
N/A
8 months ago
No product after 4 weeks
I cannot comment on the product as after 4 weeks I still haven t received the order even after chasing When you look at other reviews it seems a pattern forming Sometime needs to wake up and address the issue at your company it is not professional and doesn t make me want to place another order
Matthew Smith
6733 reviews
N/A
8 months ago
Do not order from them
I ordered some tea online and did not get a receipt email have tried to phone them but they do not answer the phone but of course they have taken my money so where are the goodsOrder 274165
Customer
6733 reviews
N/A
8 months ago
You won t get your order or your money back
I ordered a packet of tea and waited a reasonable time but it never arrived I sent several emails but never received any reply When I telephoned them they assured me the item would be dispatched later that day But I still did not receive anything I telephoned them again and requested a refund They assured me the refund would be processed that day I am still waiting for the refund This is a fraudulent organization which needs to be shut down