Tecovas Reviews

I ordered a The Daisy

Ordered a pair of gloves listed as chore gloves After limited use cutting wood the gloves were pretty much worn out I sent pictures of the gloves and the holes in the finger of the gloves I asked for a refund of the money paid and since it was over 30 days they would not refund the money Only gave me choice of store credit and after multiple email and phone contact they did agree to send a replacement pair of gloves which won t help me a lot since I need gloves for working on the farm not just to look like a wannabe cowboy Order 1770382

Very Poor Customer Service

I ordered a The Daisy a 245 pair of Tecova boots As I placed the order I saw the shipping address was wrong it was to a distant friend to whom I had recently mailed a book The page was automatically in ShopPay I corrected the shipping address and clicked forward hoping to get to Paypal which is the only system I use Immediately it said thanks for your order - to my friend NOT my corrected address I immediately called Tecova and they said there was nothing they could do about changing the shipping address nor could they cancel the order Tell me how that can happen in this day and age It was NO fault of my own that this was shipped to the wrong address and they just said we re sorry We can t do anything about it They were very cheerful about telling me too bad and making my friend deal with sending back a pair of boots she didn t order After I protested a LOT they agreed to help her return the boots Then they promised me they would look into what went wrong so it doesn t happen again as if I would ever order boots from them again - you have no control of where they will be shipped They have done NOTHING to make this experience ok except to be irritatingly cheerful and tell me how frustrating this must be The WORST customer service I have even known

Boots would not fit won t honor pre Christmas price when returned for another

Please issue a full refund Very disappointing in dealing with your company You shipped me a size 9 5D boot in an 11 5EE box When I called in with the issue you still had the correct size in stock when I requested an exchange You should have held the proper size to fulfill the order as you were already paid Now you tell me no stock and either refund or store credit while you have been paid for over a month Very Poor Customer Service Will not be getting a good review

Terrible customer service

Purchased boots as a Christmas present for my son who has wide feet Ordered wide boots but he could not get into them Returned boots and while on route noticed they have a zipper version and they would not allow me to exchange Would not honor the discount I got when I purchased pre Christmas told me to repurchase at full price

Emailed them and they won t even get

Emailed them and they won t even get back to me Boots were poorly sized and were to big Even went down a size and still to big

Bourbon Lizard tecovas

I initially got a pair of Chocolate full quill ostrich but could not get the sizing right so I switched to a pair of Bourbon lizard and the size was perfect Love the fit finish and quality of Tecovas It will definetly buy more boots from them in the future

This may be one of the truly customer

This may be one of the truly customer oriented companies I ve dealt with The quality of their product the affordability the service will continue to make this the only place I ll do business with Your satisfaction is guaranteed the products are great looking and great quality You ll be happy you found them

Ordered The Zane in ostrich Fits like a

Ordered The Zane in ostrich Fits like a glove Very comfortable You will not be disappointedTheir customer service is outstandingQuality is 100

Quality and customer service

I now have 5 pair of boots from Tecovas All are well made and very comfortable Their customer service was fantastic on the one pair I returned due to improper fit the return and refund were processed very quickly Their shipping is quick it has never taken more than 5 days to receive an order Most have been delivered in 3-4 days I m sure that I ll be ordering from them again