Telford-group Reviews

Great product even better service

The product we bought was the tornado and it has provided everything that was promised We had a slight issue but was quickly resolved without issue Personally I don t have a problem if an issue arises as long as it is dealt with as I would hope and expect and Elaine Marie and the team definitely exceeded all expectations and did that Great service and product Would highly recommend to anyone

Miles Bloor the companies operations

Miles Bloor the companies operations manager s assistance has been invaluable in helping to resolve my heating issues over the past 6 months He has always the time to speak to me and his knowledge is very extensive So thank you very much Miles

Magnificent Myles

Having recently had a Tempest Heating Pump installed and was having difficulty getting hold of the installer I telephoned Tempest direct to be passed to Myles He was amazing so patient and his expertise was amazing If anyone should have a Xmas bonus he should an asset to your company Thank you Myles

Great customer service

Having issues with my hot water heating I have contacted Telford Group for diagnostic of the issue Miles Bloor provided outstanding customer service great knowledge of the system Miles was very patient with me and talked me step by step of diagnostic He is a great asset to the Telford Group

somehow managed to get me the datasheet

somehow managed to get me the datasheet for a water tank from over two decades ago thanks sean

Our Megaflow was making loud noises

Our Megaflow makes loud noises whenever it works I address it to the technical team and they responded promptly They said it is to do with coil resonation and what should I ask plumber to do I have made an appointment with a plumber and hopefully will be fixed Technical team response was pretty fast and over the phone they were very helpful and pleasant Mr Sean Reynolds was my contact point

Sean was very quick to provide me with

Sean was very quick to provide me with the technical details of a HWC EXCELLENT SERVICE

A huge thank you to Miles

A huge thank you to Miles for travelling a long distance to sort out issues we were having with our heating system which was installed by another company He firstly sorted out a leak on one of the joints they had fitted not his job but water was pouring through the ceiling He then patiently got the system all working for us as the installers were unable to do so He explained everything to us and all is working well My husband is very unwell and it was so nice to have someone to sort this out for us who genuinely cared Thank you so much Miles We are very grateful