


Based on authentic user experiences
Customer
6724 reviews
N/A
1 year ago
90 minutes waits each call and couldn t
90 minutes waits each call and couldn t get anyone on the phone the first 2 times The 3rd time they couldn t solve my problem because computer system was down They never called back as promised Tried online service but received very confusing email response and still hasn t resolved my problem Do not buy from this company if you think ever need service
Drew Sullivan
6724 reviews
N/A
1 year ago
Beware No returns on Non-Mattresses
I Bought 2 pillows almost 200 each both were terrible and I can t return them Their website is intentionally deceptive about returning items other than mattresses For example the site says 90-Night Trial - Our risk-free - online promise Nothing about mattresses vs pillows unless you click through and that text icon doesn t look clickable The service representative I spoke with somewhat rudely said that I was free to donate the pillows or give them to a friend I ve lost nearly 400 Very disappointed - I ve used Tempur Pedic products for over a decade and they ve just lost a customer
Meg Jacobsen
6724 reviews
N/A
1 year ago
Bad Experience with Tempur-Pedic
Purchased Queen mattress and adjustable bed frame in November It has not helped us sleep better You cannot use a bed warmer because it s supposed to respond to your own body heat We do not like to climb into a cold bed on winter nights The dimensions of a Queen should be 60 x80 and this mattress is inches smaller in both length and width The guaranteed return only applies to the mattress itself not the frame so we are out more than half the cost of the bed plus 175 return fee Very unsatisfactory experience so we are glad to have kept our Sleep Number bed
Andrew G
6724 reviews
N/A
1 year ago
The worst back pain ever on these
The worst back pain ever on these mattresses They feel amazing at first but then after you sleep on them for long enough they just sink way too much due to lack of support Do yourself a favor and find a good mattress with SPRINGS that works for you Also Tempur Pedic reviews online are 99 fake Same with Purple Both companies are horrible with their marketing pressuring you into buying an overpriced piece of foam Also the toppers are even worse than the mattresses they re literal garbage worse than cheap Walmart toppers
Blake H
6724 reviews
N/A
1 year ago
Miserable all the way around
It has taken me about 3 months of constant phone calls to get my sunken marshmallow-soft back destroying 90-night mattress exchange which I am paying them an EXTRA couple grand for They double-charged me for the exchange told me they had no record of double charging me which I had to call 3 times about to get reversed Now the delivery company they ve used has been dragging their feet with my mattress at their warehouse for 3 solid weeks If I could go back and buy literally anything else I would
Mark Babel
6724 reviews
N/A
1 year ago
Waiting forever for Toppers to ship
Purchased 2 toppers on November 21st and it still hasn t shipped No updates at all from Tempur pedic They state it s ready to ship but never ships Their customer service is useless and their shipping department is apparently closed or does so much business they don t care if people get their product in a timely manner Horrid experience and will never order directly from them again
Brenda
6724 reviews
N/A
1 year ago
Tempur-Pedic warranty a scam
Tempur-Pedic warranty a scam You will never get reimbursed for 3 4 sag Customer service will keep asking for more photos even though you have followed all their instructions They have not offered any reimbursement even though I said I was willing to pay extra to upgrade to a hopefully better model Nothing sound of crickets chirping I have sent complaint to Better Business Bureau I agree that there should be a class action suit against this company They are overpriced and provide low quality under performing mattresses and promote a false warranty
J
6724 reviews
N/A
1 year ago
If it was possible I d leave zero fkn
If it was possible I d leave zero fkn stars because they don t stand by their warranty promise and are fkg dipshits They are claiming I did physical damage when it was due to usage I ve had this mattress since 2013 They only went by pictures instead of someone coming out to look at mattress I should have never went with this company because they are pieces of excrement Fk you Tempurpedic and Warranty team
MMI
6724 reviews
N/A
1 year ago
Tempur-Pedic has sold out
Tempur-Pedic is essentially a scam now compared to the original company Twenty years ago their products were top of the line The technology and materials were superior to anything else Since they ve changed ownership the focus is now on manufacturing the cheapest products possible while leveraging the brandname to sell them at an extreme premium Avoid Tempur-Pedic
C Russo
6724 reviews
N/A
1 year ago
Buyer beware No exchanges no returns
Ordered the wrong size Cal King instead of reg King - Christmas gift I didn t open the box or packaging No returns exchanges even if unopened Ridiculous Never ordering Tempurpedic sheets again There are other choices that are as good or better considering this lack of customer support and the price paid Shop around They re good however not that good Get over yourselves