


Based on authentic user experiences
George
6727 reviews
N/A
7 months ago
AVOID THIS APP - doesn t work
We purchased a brand new Samsung Smart TV in March 2024 so my elderly mother could continue to watch tennis her favourite sport as Sky TV were no longer offering tennis coverage It has been an absolute nightmare from the outset The TV technician got the App set up We logged in After 30 mins the screen froze It would not move off the frozen picture We logged out the TV would not return to normal for 15 mins We log back into the App frozen screen Called and paid for a specialist technician to assist Same thing screen froze after several minutes Contacted Tennis TV customer service - I use that term very loosely The person you correspond with via email won t provide their name or refer to a manager After 4 months of not being able to watch the tennis because their App continues to freeze on a brand new smart TV they are still telling us that my mother is watching the tennis via her App She s 81 she s not watching anything other than the news and Sky Sport Tennis TV is extorting money from people not providing a product or service refusing to assist accusing people of watching an App they can t view They won t escalate complaints or provide their so called Complaints Policy We have requested a refund on numerous occasions D Marshall keeps advising we are watching the App Impossible The screen is frozen My mother has spent a large amount of her pension in an attempt to watch the tennis It s given her anxiety We now take our concerns to Consumer Protection Fair Trading Act Tennis TV should not be allowed to sell subscriptions in NZ when this is how they operate It s appalling Avoid at all costs
carol
6727 reviews
N/A
7 months ago
Very poor that bbc are not covering the
Very poor that bbc are not covering the English players in tennis at the Olympics
Karla Corteil
6727 reviews
N/A
7 months ago
98 of the time it s bad quality
98 of the time it s bad quality picture Can t even see the ball
Ian C
6727 reviews
N/A
7 months ago
Terrible navigation no content available
I paid for a one-month subscription but was unable to watch any content Everything I wanted to watch was unavailable on Tennis TV Additionally the navigation on the platform is very poor
Ola
6727 reviews
N/A
7 months ago
Monet for Nothing
Monet for Nothing You pay tennis tv money and you get nothing in return OK it was a so called special offer to watch Cincinnati open tennis for gbp6 but when you go on to watch they only show a few random matches and and to watch the GB players you find they are not showing them so once again money down the pan so to speak Although you have every legal right to reclaim the money paid is it worth the hassle for gnp6 NO so that is just another bit of cash for this company which no one should trust In an ideal world such companies would be regulated by a competent government and held to account Not much chance of that I m afraid
George
6727 reviews
N/A
7 months ago
A seriously overpriced app
A seriously overpriced app Definitely not worth the money
Cathy Vollmer
6727 reviews
N/A
7 months ago
Poor Service Refused refund
I subscribed to Tennis TV excited to be able to keep up with ATP tournaments and watch matches However the service is incredibly poor it is hard to navigate and find matches and I barely saw anything I was interested in watching I cancelled in the under 14 day period and requested the refund as I had subscribed for 6 months I have been told that they will not refund me as I had waived my right by subscribing and accessing content Customer Service has been rude and aggressive I will absolutely not recommend and am incredibly disappointed at how I have been treated
Catherine Secq
6727 reviews
N/A
7 months ago
If you follow the ATP tour sadly Tennis TV is the best but also the worst option
For around 5 years Amazon had the UK rights for all the men s tennis except for the majors Was a good price Included Prime and there was a FULL catchup service Now the rights are back with Sky So it s a huge monthly cost of slightly cheaper with Now TV But with around 5 of the catch up service compared to Amazon Discovery Plus Tennis TV So Tennis TV priced midway between Now TV and the Amazon old days or Discovery Plus who have the rights for 2 majors But because they have the full catchup service and Now TV does not most fans are stuck with Tennis TV But their service is sub standard Streaming technical issues means it is sometimes impossible to watch Their customers service is worse They either ignore you or gaslight you and blame your fiber service or equipment How is it streaming on BBC Amazon Discovery Plus Now TV all work fine but not on Tennis TV and then you get Silence They are just horrendous
Aldo Cernuto
6727 reviews
N/A
7 months ago
Awful platform
Awful platform not worth even half the money Totally ruined it with a system update - you can t skip forward or back with keyobard You should be able to skip with a mouse but there is only option to skip 20 sec which is way to long in mens tennis but also this option actually doesnt work Stream Quality is poor some matches doesnt play they log you out all the time Tv app is trash And dont even get me started on customer service They dont respond for hours and days When the respond the ask a question you answer asap and they ghost you Ive been speaking with them for 3 months YES about forward and reverse not working and so far the told me 3 different versions about the issue 1 there is no issue it works fine2 because of the update it will work like that so get used to it3 there is a problem and it will be fixed but dont know whenThis company is not professional at all I had to ask SEVEN TIMES to speak with somebody else because one team member was just refusing to help me or get somebody else to help me I asked for refund or some kind of compensation because of different time zones i watch a lot of replays and cant skip or pause so in my opinion it stoped working as it should and they refused it
Andrew Lawrence
6727 reviews
N/A
7 months ago
Not the first to be caught out
Not the first to be caught out Subscribed to watch tennis on a one month cheap price only to discover this lot do not provide any required live tennis so cancelled Now I find the cancellation was not applied so they have taken another full months payment for something I do not require as they do not provide I have cancelled again as a safeguard but am not sure if they will comply My advise as is the opinion of many others is GIVE THEM A BIG MISS