


Tesco International Calling
Based on authentic user experiences
Tomek
6731 reviews
N/A
7 months ago
Great customer complaint resolution
Natalie was helpful in resolving my balance compliant She responded quickly to me emails and was patient in explaining the reason for my issue In no time she was able to change my number and get my old balance reflected on my new number All I had to do was delete and reinstall the app and voila it worked
MOHAMMED ISMEIL
6731 reviews
N/A
7 months ago
I called because i did not understand
I called because i did not understand that when i gave my credit card number and they took 1 00 that I would have to enter my card again and the 1 00 would be refunded Sanna-R explained very simply all the steps and reassured me She answered the phone quickly and resolved this issue quickly She reminded me to top up my credit every 6 months otherwise it disappears I find tesco international a useful addition to the free internet calling apps as it is cheap and reliable
Denise
6731 reviews
N/A
7 months ago
Excellent Customer Service from CHRIS
I needed to confirm how to add my club card points for every international calling credit I purchased I spoke to Chris on the customer service line He was very friendly and quick to resolve my issue He also informed me of the benefit of inviting friends and family to use the Tesco International Calling app It was generally and good experience and an excellent customer service for me Thumbs up Chris you are a star
M J
6731 reviews
N/A
7 months ago
Excellent Customer Service
I would like to give Adnan an excellent review not only for helping me today but through the previous years He is a very compassionate person towards customers especially when I had bereavement and lost track of the expiry of my calling card He reactivated my card without a great fuss Thank you Adnan Riz Riaz for being pleasant helpful considerate
Jack redmond
6731 reviews
N/A
7 months ago
A superb service experience while
A superb service experience while talking to Kathryn - tesco international calling Kathryn has helped me with my lost credit of nearly 20 which was restored to my account Kathryn was not only helpful but also very friendly over the phone she really wanted to help if you know what I mean so it was greatly appreciated Tesco Mobile in general I think is the best network provider in the UK I have been with others but now for many years I have stuck with Tesco Mobile Kathryn has given me another proof I should not be looking elsewhere for my mobile phone network provider Kathryn - you are simply the best
JAMES JOHNSON
6731 reviews
N/A
7 months ago
It was amazing to speak to Tesco
It was amazing to speak to Tesco international calling customer service today The staff I spoken to was amazing polite friendly and very helpful I have my issue sorted The service I received was excellent and exceeded my expectations
Kate
6731 reviews
N/A
7 months ago
They really do respond in a timely
They really do respond in a timely fashion and if you have an issue do their best to help you understand and resolve it Very good customer service which to be honest is rare these days
Newbie
6731 reviews
N/A
7 months ago
I had a problem with my card having
I had a problem with my card having expired whilst I was recovering from surgery I spoke with the kindest and most understanding gentleman called Chris who quickly resolved my problem His sympathy and support reflects so well on him as a person but also the organisation that trained and employs him Thank you so much Chris and Tesco int calling card
Masud Manik
6731 reviews
N/A
7 months ago
Fantastic customer service
We had an issue with our top up I called and spoke to Sanna R What a lovely lady She understood the situation and kept me informed through the whole process Always phoned me back when she said she would And got the problem resolved She had to speak to other members of the contract and was willing to call them too and then call me back In a world of online chats and not being able to speak to a human Sanna was a complete breath of fresh air So helpful polite and utterly charming Thank you so much Sanna You really helped me Absolutely fantastic customer service
Jinu Mathew
6731 reviews
N/A
7 months ago
Great Service
Spoke with Chris today about topping up my Tesco card and he was so friendly and helpful it made my day Chris was very informative and helped me a great deal --- well done Chris Also a big thank you to Catherine and Natalia who helped out too ---well done girls