Tg-woodware Reviews

Excellent customer service

Excellent quick customer service despite the inevitable problems that COVID is causing for businesses After the mechanism on a CrushGrind salt mill failed after many years usage the lifetime guarantee was honoured without hesitation with a new mill being immediately dispatched A standard of customer service that you always hope for but only occasionally receive

pepper mill

My pepper mill I have had for over 15 years the ring at the bottom of the mill had snapped I called the lady I spoke to was so friendly and helpful and said she would pop one in the post Two days later it arrived with no charge Excellent service so straight forward Thankyou Fiona May

The very best customer service Ever

The very best customer service I have ever experienced I have had a set of T G salt pepper mills for well over 20 years and previously had to return them after 12 years or so as they began to work less effectively however they were repaired free of charge under the lifetime guarantee that covers the grinding mechanism they came back as good as new and I have had many more years of excellent use I recently had a similar issue and returned them once again and again they were repaired free of charge It really is a lifetime guarantee on the mechanism Unfortunately this time the repair didn t fully fix the issue as the wood itself had worn over the years of use to the point that the mechanism no longer sat in the correct location When I contacted Fiona in Customer Services to explain the issue she agreed without hesitation to replace both salt pepper grinders at a discounted price as I had been a long term customer They just arrived today brand new and full of salt pepper Along with the base to stand them in which was FOC Thank you so much Happy Christmas to a caring company lovely staff x

Great customer service and

Great customer service and communication Replaced faulty parts for my salt and pepper mills promptly and without any issues

Great service excellent communication

I needed to contact this company about a salt mill previously bought on which I had irrevocably damaged the crucial screw-down adjuster They responded with outstanding efficiency and courtesy and everything was resolved in a completely satisfactory way I would certainly recommend them

I have had a pair of Apollo salt and

I have had a pair of Apollo salt and pepper mills for quite a few years The salt mill was damaged and I emailed the company regarding a repair They asked me to send it to them and then returned it to me in brand new condition at no cost Fantastic service and I would advise everyone to purchase from this British company in future

Amazing customer service

Amazing customer service It is wonderful to find that the superb quality of T G s salt and pepper grinders is matched by their superb customer service a huge thank you to Sales Office Supervisor Becky for her speedy responds to my emails and for suppling technical advice and a spare part A five star experience

Absolutely wonderful customer service

Absolutely wonderful service received from them they didn t hesitate to resolve the issue with our salt mill that we had received many years ago as a wedding present When returned to us it was accompanied by a lovely letter Their lifetime mechanism guarantee truly is just that