Find the Best Wok for your kitchen now | The Wok House
Based on authentic user experiences
Mark Barrett
6733 reviews
N/A
7 months ago
Avoid
My brother used this company to buy a wok burner for me The product did not arrive on time for Christmas because it unexpectedly was shipped from China even though this looks like a UK company from the website domain On receiving the product it had chinese information on the outside of the box On opening the product looked to be in fine condition But the important safety instructions were in chinese only - no English at all I used google translate to understand that this product was not for me due to the large gas cylinder requirements - something not stated in the product description on their website I decided to send this product back with some printed order info from my brother The instructions on their website state that it must be retuned to France However as it did not come from France originally it has to go through customs where customs VAT is payable by the receiver I was also responsible for shipping costs which is often normal I complete all the delivery forms and sent it back to France About 3 weeks later it came back undelivered The box had not been delivered and affixed to the outside was a label that said that the delivery had been refused due to no invoice The website never made this a requirement and further how do they know there was no invoice if the box was unopened my packaging tape undamaged Please avoid this company at all costs
Ratta Chantayo
6733 reviews
N/A
7 months ago
Avoid
Avoid Item nothing like photo not uk company China order wok with wooden lid but got plastic lid instead
Daniel Bowen
6733 reviews
N/A
7 months ago
Utter rubbish used once
Utter rubbish used once my fault thinking anything advertised or FB or IG would be any good lesson learned
Danusia Partridge
6733 reviews
N/A
7 months ago
SCAMMERS
If I could give no stars I would In my experience they are SCAMMERS I ordered two woks and it would have come with a free book They took my money - 83 70 and I had an order confirmation on 3 10 24 but that was where it stopped - The woks were never dispatched - The tracking for the order doesn t work - Despite trying to contact them by email on the confirmation email that says you can reply to this email and there s another on the bottom of the email it kept bouncing back - I used the Contact Us on their website but no reply - The telephone number is coming soon or never so you can t phone them The phone number looks like a French one but the company s email address is co uk which does not correlate After a month of being unsuccessful in contacting them I had to opened a dispute through my bank and obviously they had no joy either because they have refunded me the money - thank you my bank PLEASE AVOID THIS COMPANY
Mike C
6733 reviews
N/A
7 months ago
Scam site - don t buy
Scam site - pretends to be UK based phone number domain etc but items posted from China Wok I received was actually a cheap frying pan and looked nothing like the item on the website It had no helper handle and was much wider at the base Oh and it was damaged because it was just packaged in a plastic bag I m so disappointed and pursuing a credit card charge back claim