Based on authentic user experiences
Chris
6731 reviews
N/A
5 months ago
Advice needed on cigars
Needed advice about some cigars as gifts and got an excellent service from Luke and Curtis with their recommendations The order arrived very promptly and was extremely well packed
Alex
6731 reviews
N/A
5 months ago
Customer Service etc
All my orders to date have arrived next day when ordered before 3 30pm with Royal Mail next day delivery I have always had replies to any queries answered within 30 minutes whether about delivery or the products on sale I have been using Black Swan for over 2 years now and can think of no reason to change EXCELLENT CUSTOMER SERVICE
C Y
6731 reviews
N/A
5 months ago
New Customer
Have only used Black Swan Shoppe online service twice and both times my orders have arrived next day when ordered before 3pm with Royal Mail next day delivery They have a good selection of tobaccos at budget friendly prices GREAT SERVICE will continue to use them in future
Ben Hogan
6731 reviews
N/A
5 months ago
Consistently good service
Consistently good service No complaints at all
Educator
6731 reviews
N/A
5 months ago
Great service and great products as
Great service and great products as always Kris is a legend
Adnan Faqihi
6731 reviews
N/A
5 months ago
Great Shoppe
I ordered some Cigars online from Black Swan I also emailed following payment and received a really quick reply Fast delivery and high quality products Will use again 10 10
Rowena Oakey
6731 reviews
N/A
5 months ago
Competitive prices and fast delivery
Always competitive in price and fast with delivery They offer a good range of tobacco
Scottish
6731 reviews
N/A
5 months ago
Truly Superb
Superb Very good quality an excellent selection of products available on the website and the staff are helpful knowledgable and polite I made a slight error in one of my orders and the customer service staff responded to me within a few hours of my message and within an hour of their opening times and solved the problem quickly and without fuss My orders typically arrive the day after purchase they re sent tracked and itemised invoices are sent by email as well as being accessible on the website A paper copy is also included in the packaging So Good value quick despatch and delivery postage times excellent quality great selection of available products and truly superb customer service- what more can you ask Very highly recommended Five stars all around A
Antonis Stylianou
6731 reviews
N/A
5 months ago
A joy and a pleasure to deal with
I have used Black Swan for my cigars several times now and each time it is a joy and a pleasure Excellent service from this company with their wide range of tobacco products informative honest and often witty product descriptions very quick despatch and superb packaging Absolutely no need to shop around now I just go back to Black Swan every time Many thanks to you and your great team
Keith Rowe
6731 reviews
N/A
5 months ago
Best Shoppe
Hi guysI ordered one item sadly it was out of stockSo they contacted me immediately so i replaced it no timeFast best service