Thebarn Reviews

Do not make a subscription with them

Do not make a subscription with them I have a long standing subscription with them and last months order was a disaster They sent the package with an incomplete address I contacted support already three times one time the agent said she will send the order on Monday and im still waiting They ignore your messages and dont answer back and good luck getting a hold of them Its already the 17th of June and the beans were supposed to be delivered on the 23rd of May Im canceling my subscription with them worst service ever

Horror

Coffee wise there is nothing to complain but when it comes to delivery and communication you can face horror like in my case You can only communicate by sending messages for which it takes DAYS for them to reply in my case up to 8 days There is no way to call them directly My order took almost 20 days to deliver completely once and never again The Barn should take an example at Leuchtfeur Coffee - Hamburg these guys have an amazing range and deliver within 24 hours from Germany to The Netherlands

Coffees are great but customer service

Coffees are great but customer service is awful Sad Don t get a subscription from them Half my deliveries for a 1-year subscription were late or missing The last one was delivered to a post office across town It takes ages to get any help or response and when they finally do it s like an AI chatbot who didn t even read your question So annoying I have 4 months left and am really regretting ever ordering from this company

Catastrophic Customer Service

Ordered 3 weeks ago got a tracking link that says the package was never shipped yet customer support insists it was shipped and just keeps sending the same tracking link upon inquiry brazen and useless The actual coffee is fantastic but I wouldnt recommend their web shop to anyone

Coffee tastes good Service very poor

Coffee tastes good Service really bad I ordered coffees and started two subscriptions 6 weeks ago Received ONE bag of coffee by now The support team promised to send a replacement for a coffee which is not available anymore and also wanted to add something on top for the issues I had This was more than two weeks ago Nothing has happened Not even the replacement has been sent Very disappointing

I ordered their Test Roast and La

I ordered their Christmas blend for my mom last Christmas Fedex lost the package they immediately send a replacement which was roasted the same day it was delivered and was some of the best coffee I ve ever had I also ordered their test blend and El Marcelo for Mother s Day the package arrived in one day both coffees are out of this world in the terms of flavour Some of the best tasting coffee you can find and great customer service

Best coffee roaster in Europe

I ordered their Test Roast and La Colina Fast shipping and amazing coffee

Great coffee great experience

I ve ordered from many coffee roasters in Europe and The Barn is my favourite I love their roasts their drip bags and instant coffee is great for travel and their customer service is brilliant

Amazing coffee

Great service and great coffee for a great experience