Thebay Reviews

False Price Match Policy and Poor

I am so saddened that I have to write this review as I worked at the Bay as a young adult however after today I am going to be taking my purchases elsewhere I purchased the ICONIC Bay Striped products a throw and a blanket the three items I purchased went on sale less that 24 hours later when I called the next day to get a pricing adjustment they said they could not give me a price adjustment I said cancel the order they said they cannot I told them they better give me a pricing adjustment as I know their policy as a former employee after pushing them the customer service agent advised that he put the request through and that someone would be calling me to confirm if I don t get my price adjustment I will take it up with the BBB and Social media

False Price Match Policy and Poor Customer Service

False Price Match Policy and Poor Customer Service I m extremely disappointed with my experience with this store particularly with their so-called price match policy Twice now I ve found better prices elsewhere and each time I followed their exact instructions including providing the website screenshots and details of the lower price Both times I was met with delays and excuses that seemed intentionally designed to avoid honoring the price match On my latest attempt I provided all the information right away yet customer service asked for it again After resending everything they went silent until I followed up By the time they finally replied they claimed they couldn t honor the price match because the other website s promotion had ended It felt as though they purposefully delayed their response to wait out the promotion This is not what I expect from a store that advertises a commitment to price matching The store s customer service is frustratingly unresponsive and requests to speak with a manager resulted in the same runaround It s clear that this store does not take customer satisfaction seriously and that its price match policy is misleading if not outright deceptive Save yourself the frustration and shop elsewhere if you re hoping for fair and honest customer support

Hudson s Bay - prices up quality down

I m extremely disappointed with my experience with this store particularly with their so-called price match policy Twice now I ve found better prices elsewhere and each time I followed their exact instructions including providing the website screenshots and details of the lower price Both times I was met with delays and excuses that seemed intentionally designed to avoid honoring the price match On my latest attempt I provided all the information right away yet customer service asked for it again After resending everything they went silent until I followed up By the time they finally replied they claimed they couldn t honor the price match because the other website s promotion had ended It felt as though they purposefully delayed their response to wait out the promotion This is not what I expect from a store that advertises a commitment to price matching The store s customer service is frustratingly unresponsive and requests to speak with a manager resulted in the same runaround It s clear that this store does not take customer satisfaction seriously and that its price match policy is misleading if not outright deceptive Save yourself the frustration and shop elsewhere if you re hoping for fair and honest

I paid over 100Au for my order and it

I have been a loyal customer for many years I have purchased a multitude of household items This most recent purchase king size sheets Bay Days sale marked down from 175 saw an incredibly thin set of sheets arrive cotton polyester blend Washed the pillow cases only to find they emerged from the drier unbelievably rough There is no longer an opportunity to write a product review on the Bay s website How can this be Why can customers no longer review their purchases especially the poor quality ones I attempted to return my product but was told the policy for sheets is that if they are washed they will not accept returns How else would I have known how rough the sheets would be once laundered if I had not washed them I would not even put these on the guest room bed they are that horrible The Bay s prices have skyrocketed and the quality of their products has dropped Case 13485527

The Bay s coupon policy is

I paid over 100Au for my order and it was never delivered Emailed the store 5 times and never received a reply The worst store I have ever dealt with

Shipping to wrong address

The Bay s coupon policy is frustratingly deceptive Coupons promise enticing discounts but are riddled with exclusions that render them nearly useless Rather than an exhaustive list of what they don t apply to often encompassing most desirable brands and categories it would be far clearer and more honest to specify what they do apply to The current approach feels like a bait-and-switch leading to disappointment at checkout and diminishing trust in the brand Customers expect transparency not a guessing game If The Bay wants to retain loyal shoppers they should prioritize clarity and fairness in their promotional practices This current tactic is disheartening

Retired employee at The Bay and

The Bay must stop using UPS for their deliveries UPS keeps sending our orders to the wrong address in another city 40kms away thousands of dollars worth of stuff handed to someone else for the last two years and still right now Multiple complaints and investigations to simply get compensated weeks later without our ordered items Unbelievably irritating the The Bay please do better through other carriers

Terrible service

My wife is a retired employee at The Bay for 30 yrs and very disappointed with their Customer Service They have eliminated her employee discount on her Credit card for no reason at all If you have a problem regarding your credit card don t depend on Customer service to help you They will give you the run around and expect you to fix the problem We will not shop there anymore and advise caution for customers who shop there