Theblueskitchen Reviews

Poor customer service

Really poor customer services from short huy with dreads in the shoreditch branch Very rude

Having a great time for my sons pre

Poor customer service Shockingly rude and rushed

Birthday Party Ruined

Having a great time for my sons pre wedding celebrations went to bar with my 2 sons to get some drinks when we were asked to leave when I questioned Phillip as to why we were being asked to leave for no reason at all I was told we had had enough I will leave it there as it ruined a great afternoon and eve disgusting as It was just to remove us and pile in next lot of party goers shame on you

Rude and Racist bouncers

I would like to leave this poor review only for Blues Kitchen the Shoreditch branch I booked the Private room for 15 people 2 months in advance Room with karaoke system music system arcade games and big table for up to 18 people Disappointing moments - Karaoke system did not work two members of staff tried to fix it but nothing happen one of the members who tried to fix the karaoke system called him self a manager but the way he spoke to me when after the second or third time I call someone to fix it and I took my phone out to record he asked me what the hell are you doing after that the guy disappeared and we never seen him again The menu problem food which was kind of part of the Private room deal was super boring and not the food we wanted to have as we tried the Blues Kitchen menu before and we also have a 50 off keyring for the members so the staff member who was responsible for the food menu Luka was super unprofessional rude slow and every time when he was talking to me or other guy regarding the menu and options he were saying different stuff so for us it was a bit weird and we decided to leave the place I would like to say big thank you to Jess who was super nice and helpful that night and the other gentleman who aloud us to pay for the drinks and starters and leave Two Birthdays were ruined Definitely recommend to try Blues Kitchens food in Camden - amazing staff great live music yummy food affordable prices

Horrible service tried to kick us out early and didn t give us dessert menu

Rude and Racist bouncersWorst experience in town ever I visited the blues Kitchen Shoreditch on 5 March 2022 I came with 9 other friends around 11 pm that evening with pre-paid tickets The bouncers at the door required IDs though most people in the queue didn t show their IDs and bouncers didn t stop entering I was being compliant and I showed my ID to your colleague He then said I should be more polite to him next time I was confused and asked him when had I been rude to him then he said you are not getting in tonight Your bouncers even used his left arm to block me away when I was trying to speak to my friends who had already been let in I had a fear of imminent physical harm from them Earlier one of the girls in my group joked about our IDs being checked as half of the group were Asian the bouncers insisted that it wasn t the case However the only people who weren t let in my friend and I are both of Asian descent They accused me of trespassing private property while I was still outside the building and trying to get my friend to get a manager to speak to me It was under no ground that I should be in fear of being physically assaulted Being a 5 2 tall Asian lady and completely compliant with the ID check I have not acted in any way impolite to your members of staff I demanded a manager to speak to me in the evening but of course it did not happen As the representatives of Blue Kitchen your bouncers have acted in a discriminative fashion and had unnecessary physical contact with me You may wish to look into your CCTV for investigation I have witnesses who could testify on this occasion I have also uploaded photo of one of our tickets we have 10 tickets in total but 2 people weren t let in This was my first experience at Blues Kitchen and I cannot stress how disappointing and traumatising this experience is Their bouncers abuse their power and act arbitrarily on who to let in They could not give me a reason why I was not let in None of our bags was being checked so I also doubt if the check was done properly I made this complaint to Blue kitchen twice and didn t receive any response so I have decided to post it here I will also report this incident to hate crimeI would have given no stars if if was possible

The Abba vs Fleetwood mac DJ was

I ve been to Blues Kitchen 3 times in the last couple of months twice to Camden and once to Brixton The booking says 1 hour 45 mins but two of three times as soon as we ve finished our mains theyve told us they need the table back It ruined what should have been a nice experience And I go there for the dessert as I m coeliac and they have a GF brownie which isn t that common Yesterday was the worst as the waitress didn t even come and take out order for about 15 20 minutes then told us as soon as we d finished our mains I have bad news we need the table back When I said we should get the table for as long as we ve been told the waitress said she d check walked away and didn t come back to us despite walking past us several times It was as if she thought if she just ignored us we d leave I had to ask someone else for the dessert menu and then complain to the manager The official line was that they were out of the GF brownies even though I d called a couple of hours earlier and was told they were in stock not low on supply so I m not sure about that Seems like blues kitchen have a policy of pretending your booking is for 1 hour 45 minutes so you ll book but then overbook and want to make you uncomfortable as soon as you finish your mains by telling you they need the table back even if it s 30 minutes before your booking should end Also noticed that they only tend to this do to two females sitting together they made another two women finish while still having their dessert Presumably it s because they think women won t kick up as much of a fuss about being kicked out early

Booking was cancelled by the venue

The Abba vs Fleetwood mac DJ was absolutely insufferable and barely played anything by either band until I BEGGED and then went off in a mood Poor service and poor music taste READ THE ROOM

Worst customer service ever

Booking was cancelled by the venue Booked the private room for 50 people at The Blues Kitchen in Camden Exchanged several emails received the booking form and paid a 200 deposit Followed up with the venue to go over some details However when they discovered that the event was my son s 18th birthday party they were no longer interested and cancelled the booking Even though I made it clear there would be adults and other family members attending Every venue has the right to set its own policies I get that But if they have such a firm policy then why not put it on their website or booking form as other venues do Rather than wasting everyone s time and leaving an 18 year old disappointed and without a venue to celebrate his big day

Extremely rude bouncers and staff

Been in here before and the two bouncers on Thurs 3 Aug 2023 at 21 23 told us we were not allowed in because it s reservations only We actually phoned the venue while outside and asked if they had reservations available and they said yes we have lots or availability tonight and I said great are we able to come for some drinks too or is it reservations only and she said yes that s fine come on over I told her we were stood outside and that the bouncers just told us is was reservations only and she suddenly said oh we re fully booked and the bars full after telling me they had loads of availability and the bar was available EXTREMELY UNPROFESSIONAL venue and staff She was stuttering her words after that as she knew she had messed up I won t ever be coming back here again and will never recommend anyone ever goes here In fact I will be recommending people avoid the place Not impressed at all about how downhill this venue has got