Thecarriageburley Reviews

Excellent Buying Experience

My wife and I visited the shop with the intention of researching the mattress options with a view to buy Vicky was very helpful and explained the specifications of the various mattresses on display and left us to test each one in our own time Vicky s product knowledge was excellent We made our decision ordered and received delivery on time Excellent Customer Service with no pressure selling Highly recommend

Bought 2 beds from here

Bought 2 beds from here very knowledgeable about their products and very friendly and relaxed Lead times for delivery were exactly as promised and the beds are wonderful would highly recommend

We have made purchases at the Carriage

We have made purchases at the Carriage on 2 occasions with the latter super king size bed being bought last month in February 2022 Excellent service throughout and we have no hesitation in our recommendation in marking our experience with Carriage 5 star

A great experience

A great experience very friendly staff and lots of stock The bed was delivered as agreed and the old one removed at no extra cost The bed is fabulous and comfy and will definitely recommend to friends

Excellent showroom and service

The showroom is amazing and the customer service is exceptional Vicky talked me through all of the mattress range and left me to test them on my own Vicky is very knowledgeable on the subject and talks you through the detail which is so helpful when buying a bed and mattress you will be sleeping in for many years Delivery service was exceptional the delivery team went above and beyond to get my bed into my cottage It looks great and is so comfy

Very friendly yet reassuringly professional

Vicky is a wealth of knowledge on Somnus beds I m so glad we found the Carriage online As we were unable to attend the showroom she was able to advise and guide us at every step This was invaluable as not all retailers are knowledgeable about the brand If we had specific questions she was always able to answer directly or find out quickly for us from the manufacturer With quite a big investment there was a real depth of reassurance in going with the Carriage and Vicky s approach is the perfect combination of professional and friendly The delivery of our purchases by the family team has always been spot on We are so impressed with the Carriage and would definitely recommend to friends

The Carriage in Burley in Wharfedale is

The Carriage in Burley in Wharfedale is by far the best bed showroom we have visited with a wide range of beds and mattresses Vicky took time to help with our selection and was extremely knowledgeable on the different types of mattresses The deliver team were quick and professional the bed was erected in no time We are delighted with our superb bed Thank you

Outstanding customer service

We discovered that The Carriage were stockists of a bed we were interested in and initially contacted the showroom by telephone and spoke with Vicky Vicky couldn t have been more helpful so we took the plunge and visited the showroom We actually chose a different bed to the one we had enquired about and this was ordered and delivered within three weeks this was exceptional service as we had been let down by one of the large furniture retailers after waiting nearly 16 weeks for a bed we had ordered We later decided to return to The Carriage and also bought a mattress Superb family run business and one I would highly recommend

I recently bought a new mattress from

I recently bought a new mattress from The Carriage in Burley In Wharfedale and found it a most helpful experience I explained I had a back problem and Vicky was so knowledgable explaining the different types of mattresses and how they were made and the materials the manufacturers used etcShe spent so much time with me and I found it was a very pleasant experience When my mattress was delivered again it was done with care and was placed in my bedroom on the base and the old one was taken awayI wouldn t hesitate recommending the company it s was first class