Golf Country Clubs Health Clubs Hotels and Spas The Club Company
Based on authentic user experiences
Noleen
6733 reviews
N/A
6 months ago
NOT WORTH EVEN 1 STAR
If I could give minus one star I would The review is for Chartham Park East Grinstead I pay top money for use of Spa Facilities once a week and it was more times out of use than in use When I finally brought this to the attention of Management The Duty Manager agrees with my views and apologies and offers me a very unacceptable offer of a day pass voucher for a friend I took the time to respond to acknowledge his offer but explained this was not sufficient for acceptable for a number of reasons The Duty Manager representing the The Club did not feel it necessary to respond I took further time out to attend the Club and ask to speak to the Duty Manager representing the Club one to ask why he had not responded to my email stating his offer was not acceptable and two to point out yet again some of the Spa Facilities were still out of operation on Bank Holiday Even though I made my way physically to the Club Ben Cornwell was not available at the time but I was assured he would give me a call in approximately 15minutes 5 days on I am still waiting I then approached Head Office with an email to update them and same unprofessional approach with no response The only thing guaranteed with this company is they will always remember to take the payment each month MEMBERSHIP CANCELLED ADVICE - STAY AWAY
Adam Saville-Brown
6733 reviews
N/A
6 months ago
Terrible Customer Service and No Response to Multiple Emails
I am extremely disappointed with The Club Company and the lack of response to my numerous emails I have contacted them three times over the span of several weeks regarding an issue with the rejoining fee for Chartham Park but no one has bothered to reply As a frequent visitor to the UK from overseas I was hoping for some flexibility in their membership policy especially considering I only need a one-month membership while visiting my elderly parents Despite explaining my situation in detail I received no response whatsoever to my reasonable request The lack of communication is not only frustrating but completely unprofessional This is especially disheartening given that the staff at the club itself have always been courteous However it seems the company s management does not care about addressing customer concerns or even basic email correspondence I expected better service from a premium club like this Sadly their customer service is non-existent and I would advise others to think twice before joining if you expect any level of support from them
Mr C W
6733 reviews
N/A
6 months ago
TERRIBLE CUSTOMER SERVICE AFTER TAKING MONEY
I had a fantastic tour of The Warwickshire and was really pleased to be joining the club I was told that there were a number of classes available to me which turned out not to be the case Once I had paid my joining fee nobody was interested at all I was promised several phone calls back to arrange a Fitness test and didn t receive anything I wanted someone to talk me through booking classes and querying which classes were available but was told that membership were only there to sign new members and if I wanted anything else I need to go to head office After four emails I am still yet to have a response from either head office or The Warwickshire directly A real shame as the potential for excellent customer service is there but the impression I have been given is that they are only interested in taking my money and not interested in me getting the best out of the facilities and the membership I cancelled my membership within the cooling off period but still haven t had the courtesy of a response to any email or had my joining fee returned or any notification I would think very hard before joining as their customer service doesn t live up to their promises and the experience certainly isn t a healthy one