


Car Service & Repair St Helens - Your Local Car & Van Repair Garage
Based on authentic user experiences
Tim Anslow
6736 reviews
N/A
9 months ago
Awful garage
Awful garage rang for a price on some work and was quoted approx 1500 for supply and fitting a 100 part and one hours labour job asked for breakdown on how they have come back with this price and still waiting on a response after a week chased numerous times and promised will get a breakdown but never happens read the other reviews and there shocking amazed how these are still legally trading
Chris
6736 reviews
N/A
9 months ago
BEWARE BEWARE BEWARE
I booked my tyre replacement through blackcircles and this was the closest tyre place and balckcricles preferred fitter I didn t check the reviews as what could possibly go wrong changing a tyre I happened to check the reviews once i had booked and there were a lot saying they got ripped off etc again I thought I m only having tyres fitted so what can possibly go wrong how wrong i was On the day of the tyre fit i got a call 1 hour in saying we cant get your locking wheel nuts off so we are going to have to take them all off and replace them that ll be nearly 300 for new wheel nuts At which point I told them don t touch the car and that I ve read the previous reviews saying you do this to a lot of people Told them ill be picking up the car and the new tyres to which i was told I cant pick up the tyres I proceeded to tell them i can they are my tyres and I ve paid for them i bought through eBay Blackcircles and chose to have them delivered there After picking the car and tyres up i could see the locking key was destroyed I honestly cant see how you can get a key like this without purposely destroying it so it cant work It looked like some had got a drill to it and you could see it was fresh damage I ended up having to ring around multiple garages for someone that could fix their mess and eventually found a local garage you did it for 95 which is a huge difference to the 300 they quoted I also cant prove it but if I had taken it to another garage the bolts my never have needed replacing at all Having spoken to neighbours they said they had a very similar issue when having tyres done all I would say i please don t use them and go elsewhere They are rip off merchants Blackcirlces have been amazing and offered me compensation and I ve told them they need to be taken off their books as they are going to get more customers making similar complaints in the future BEWARE
Paul Rowlandson
6736 reviews
N/A
9 months ago
AVIOD AT ALL COSTS
After originally having a diagnostic which showed 2 faults alternator and injector seal I agreed for the job to be carried out at a cost of 1500 I then received a call stating that they have found a fault with the timing chain and aux belt After questioning why this wasn t detected initially they said that they only recognised it once they spotted it I asked on the call once this job is complete the car will run smooth again To which the answer was yes To repair it cost me an additional 1300 I received another phone call saying the mechanics cant get the timing belt lined up and they think it must be an internal engine problem and to check if thats the case it would be an additional 500 or the alternative is a whole new engine After asking why would I pay 500 for a problem you don t even know exists they said that this was the only thing they could recommend They told me the car will not start unless they can fix this issue but I explained to them that the car started fine when the mechanic originally completed the diagnostic and this is there issue not mine - no joy I refused this job and was told I could receive a refund of parts only as labour costs have already been paid I agreed to this After 3 days of calling them to arrange a refund all I kept getting told was my my supervisor has to sort this hes not here at the moment I eventually turned up to the garage and was told there had been confusion and the only part I can be refunded for was the timing chain as this was yet to be fitted Add to this the absolute state of my car - dirty hand marks all over the engine not put back to its original state and parts just left in the boot This place needs to be closed down they are looking to do one thing and that is exploit people out of as much money as possible AVOID AT ALL COSTS
Robert tierney
6736 reviews
N/A
9 months ago
Please be very carefull of this company
Please be very carefull of this company I had some work done by this company on my ford focus and they charged me nearly one thousand pound then when I got my car back nearly a week later I had damage on my front bumper wing and passenger door and when I e mail this company they weren t interested they tried to blame myself for the damage I will never be getting work done by this garage again and urge car users not to use this garage either
Elaine Meadows
6736 reviews
N/A
9 months ago
Avoid at all costs
Do not use this company A five-day repair of a disability scooter turned into 7 weeks which left a disabled pensioner immobile all summer After a great deal of upset distressing phone calls and wasted twenty-mile round trips I rang the general manager to ask for help but he was rude bullying and aggressive He mocked and belittled me wouldn t allow me to finish a sentence and twice told me to shut-up before putting the phone down on me The scooter was eventually returned unrepaired and filthy dirty with a broken mudguard and no explanation By definition a company that repairs disability scooters is offering a service to some of the most vulnerable people in society but for some reason this company uses that very vulnerability against its own customers Avoid at all costs
Linda C
6736 reviews
N/A
9 months ago
Beyond a rip off
Contacted this garage on 27 August Had a problem with my central locking system and also a oroblem with micro switch on boot which was causing my battery to drain A mechanic came to my house an hour and a half later than expected he didn t even know why he was there and had very poor communication skills I explained the problems to him and after about 45 minutes he said that the central locking system needed to be reset He wasn t even going to mention the boot problem until i prompted him but after checking it he said there was a faulty lock He told me that I needed to take the car to the garage but this would prove difficult as I had a flat battery I spoke to a supervisor who said the part would be ordered for the boot and he would ring me the next day I heard nothing until the 5th of September when I rang them after returning from holiday They apologised and said there had been a mix up and the part hadn t even been ordered I was then told as a gesture of good will somebody would come out and fit the part at a cost of 346 I have since found out that the part costs 40-50 ExtortionateI have also found out that the diagnosis regarding the central locking system was incorrect It is in fact a wiring problem not a reset issue Needless to say I wouldn t dream of letting them do the work and sadly have lost 173 Steer clear of these rip off merchants
Kim
6736 reviews
N/A
9 months ago
Avoid like the plague
Total rubbish we were charged 200 pounds to diagnose a problem we already told them it was initially A reverse switch that costs 9 pound turned into a 700-pound job They don t turn up on time don t respond The Manager was too scared to speak to us and ignored and avoided us for weeks with his disgusting attitude Have now put in a small claim s court procedure and reported to trading standards Fiat Cusona 594
Mark Wilding
6736 reviews
N/A
9 months ago
Avoid this garage terrible customer service
tried to rip me off and told me my van needed a new diesel heater when it clearly did not and also kept waiting in reception over 40 minutes despite my van already being booked in over email They had not even looked at my van before telling me i needed a new diesel heater - when all I wanted was a diesel pickup installing deeper in the tank Avoid if you don t want to get ripped off
Andy
6736 reviews
N/A
9 months ago
Absolutely awful experience
Absolutely awful experience throughout They will mislead you get you to pay up front then hike costs and delay the job Read the reviews they don t give a hoot about the customer or fairness Worst experience I ve ever had as a customer just appalling
Jayne Sullivan
6736 reviews
N/A
9 months ago
An absolute disgrace
An absolute disgrace Avoid at all cost Poor service Charged 175 for 10 min visit where a fuel pipe was removed from a moped temporarily replaced with an ill fitting one bike then set on fire when started with my son sat on it Pipe not replaced but bike left in a worse condition than before they arrived Extremely poor customer service and the boss was an absolute joke No apology for service and said we had lied about what happened