The Finest Fudge Co The Finest Fudge Co
Based on authentic user experiences
Richard Owen
6737 reviews
N/A
5 months ago
1 Star Is Way Too Generous
Website states that delivery can take up to 5 business days so I ordered fudge on the 8th February on the premise that delivery would be with me in time for Valentine s Day All week the Royal Mail tracker stated that they are expecting the parcel So Valentine s day arrives with no delivery luckily I bought alternative gifts and Royal Mail tracker still said they are expecting the parcel so I emailed Fudge Co asking if there was a problem with shipping because its a shame its Valentine s Day and there s no parcel yet I had an apologetic response on the 17th February explaining don t know why the parcel was missed and that it will be shipped right away My response was that there was no need moment has passed and I ll just have a refund I emailed again on the 19th February asking if my refund had been processed and my email reply said that its been shipped already and if you wanted a refund please return the parcel and then the refund can be processed I checked the Royal Mail tracker and before I knew it the parcel had been sent for shipping I couldn t believe the audacity after their shipping error that I had to chase myself they expected me to take time out of my day to return a parcel I know longer wanted and whats worse delivery was free so I d be out of pocket and that s all due to their incompetence and miss-selling of delivery times on the website I replied demanding a refund after their apalling customer service and handling of the situation Parcel eventually arrives on the 20th February 9th business day and my last response was that my email had been forwarded to a manager It s now the evening on 24th February and I ve still yet to receive a response to my refund request A company completly run by amateurs STAY WELL CLEAR
Liam Salt
6737 reviews
N/A
5 months ago
Annoying packaging
Got fed up fighting with the annoying packaging so gave up and it ended up in the bin
Raymond Taylor
6737 reviews
N/A
5 months ago
SAVE YOUR MONEY
Not the best fudge poor flavour hard around the edges and did not seam to fresh Expected better at that price I bought six bars one of the bars was well under the minimum weight of 250 grams I have tried on 3 occasions to contact customer service but have been ignored Disappointed
Customer
6737 reviews
N/A
5 months ago
Purchased the fudge through tic toc
Purchased the fudge through tic toc as they have a shop on there I purchased 52 worth of fudge on the Thursday was told it would be here Friday or Saturday the latest but it arrived 5 days after that so it took a week to get here and they blamed the couriers as per they all do it when I checked my order they sent me more than I ordered so being honest I told them and they couldn t understand why and they said they will sort it out but low and behold they took another payment of 42 so when I complained they said that they never took the payments tic toc did and they was not interested in helping or sorting this out but I was not only getting emails I was getting the same questions coming through tic toc so I m answering messages twice they still ain t sorted it and it s been over a week and I m still arguing with them this company is awful to deal with they were at first even sending me emails being smarmy saying derogatory sayings so avoid this company their fudge is nice but it comes crusty and firm on the outside even on their shop it s all on display with no covering avoid like the plague not trustworthy and definitely not professional they have also banned me from going on their lives on tic toc such a bad company
Gillian
6737 reviews
N/A
5 months ago
Week later order not sent
Ordered a week ago dispatch email 14th April now 18th April but still not been received by royal mail Won t be ordering from these people again Cream egg fudge was for Easter gift now let down If eventually arrives will return
Char
6737 reviews
N/A
5 months ago
A terrible company with awful customer
A terrible company with awful customer service Ordered on the 10th of April 2025 ans on the 23rd of April 2025 still no fudge Royal Mail are expecting the parcel which suggests this company haven t actually sent it I ve requested a refund and they insist that it should be delievered for a refund It seems they like to take your money and not actually provide what you ve paid for A truly awful company to deal with I will be posting an honest review wherever I can to warn others about these thieves
Stuart kingsley
6737 reviews
N/A
5 months ago
Shocking service
Shocking service Order ten days ago - nothing arrived After several emails got an email saying fudge had been lost in transit so they would send more Nothing arrived Why is this company still operating Disgusting customer service and can t review fudge as never arrived
Gemma
6737 reviews
N/A
5 months ago
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY I purchased 7 blocks of fudge from this company from Tik Tok live and only recieved 1 I emailed the company to say I haven t recieved I got an apology and promised rest of fudge would be sent out by the Friday but almost 2 weeks on no order update no fudge is sent and no where near getting money refunded or fudge as company have blocked me
Tracey Neilson
6737 reviews
N/A
5 months ago
Amazing Fudge
I don t normally leave reviews but just had to The Fudge Cherry Bakewell and Cream Egg are beyond delicious service was also excellent My first order but definitely will not be my last
M7999 7999
6737 reviews
N/A
5 months ago
Ordered 3 x blocks of Fudge before
Ordered 3 x blocks of Fudge before reading reviews After ordering then reading reviews i was not reallyu looking forward to my order However order arrived this morning and i have inspected and tasted a bit from all 3 blocks Fudge is lovely and very nice and neednt have been concerned Definately recommend