Thefireplacesuperstore Reviews

Great communication

Great communication beat competitors on price delivered on time perfect service

Great customer service

Speedy delivery and great communication

This company I would recommend to

This company I would recommend to anyone they are absolutely brilliant I bought the katell luminous fire suite from them and the service was second to none couldn t praise them enough emails come really quick got my fire suite way before time quoted excellent quality and service

Highly recommend this company Larry and

Highly recommend this company Larry and Terry have been great really pleased with my evo1800gfs and they gave me the best price too

Excellent customer service

Excellent customer service both before and after sales - we were very grateful for the knowledge and expertise available Extremely competitively priced products with ease of purchase accurately predicted lead times and prompt delivery Can t fault this company and would definitely recommend

Ordered electric fire to replace gas

Ordered electric fire to replace gas fire and they did a very professional job and did not have to wait long A problem occurred in the surround we wanted was not available so lent us an alternative till it arrived and did not have to pay the full amount till job was completed

Definitely 5 stars plus from contacting

Definitely 5 stars plus from contacting Richard who was so helpful when I was purchasing the fire to Larry who was very patient with helping me pair the fire app to my phone Thank you so much both of you Best price too I found on the internet which was an added bonus

Wanted an evonic Locanda 175

Wanted an evonic Locanda 175 Lucky to get a great deal and delivered within a week Staff all very helpful and friendly There was an issue after the sales and I am pleased to say that the team solved this for me to my saitsfaction - the fire was missing a remote control but this was sorted with Evonic on behalf of The Fireplace Superstore Would recommend to other customers - thanks to all the team

Recommendation for Larry and Dom

Excellent pre-sale advice and help from Larry on a wide range of fires He was very patient and helped us choose the right fire and surround and gave us a competitive price He also gave great after sales help The fire and surround were fitted by Dom of DNM Heating Ltd- he was very knowledgeable about fitting issues and his installation was excellent can t praise him highly enough He was friendly reliable very skilled and went more than the extra mile for us would highly recommend him