


Fireplace Superstore Leading Supplier of Luxury Gas Fires
Based on authentic user experiences
Dan Greenwood
6730 reviews
N/A
8 months ago
Miss sold a media wall fireplace
Miss sold a media wall fireplace I work in sales and when I challenged what we were lead to believe had ordered compared to what we actually got for over 4400 Faz the sales person was rude called my assumptive and suggested I was a liar Worst customer serive I have ever recieved Looking at subsequent reviews Faz early has a reputation for this and being rude to staff If only I had checked the reviews first
FM
6730 reviews
N/A
8 months ago
Great communication
Great communication beat competitors on price delivered on time perfect service
Alison Williams
6730 reviews
N/A
8 months ago
Great customer service
Speedy delivery and great communication
Margaret Eggett
6730 reviews
N/A
8 months ago
This company I would recommend to
This company I would recommend to anyone they are absolutely brilliant I bought the katell luminous fire suite from them and the service was second to none couldn t praise them enough emails come really quick got my fire suite way before time quoted excellent quality and service
Marie
6730 reviews
N/A
8 months ago
Highly recommend this company Larry and
Highly recommend this company Larry and Terry have been great really pleased with my evo1800gfs and they gave me the best price too
Sue H
6730 reviews
N/A
8 months ago
Excellent customer service
Excellent customer service both before and after sales - we were very grateful for the knowledge and expertise available Extremely competitively priced products with ease of purchase accurately predicted lead times and prompt delivery Can t fault this company and would definitely recommend
Keith Kate Kinsey
6730 reviews
N/A
8 months ago
Ordered electric fire to replace gas
Ordered electric fire to replace gas fire and they did a very professional job and did not have to wait long A problem occurred in the surround we wanted was not available so lent us an alternative till it arrived and did not have to pay the full amount till job was completed
Ursula Louth
6730 reviews
N/A
8 months ago
Definitely 5 stars plus from contacting
Definitely 5 stars plus from contacting Richard who was so helpful when I was purchasing the fire to Larry who was very patient with helping me pair the fire app to my phone Thank you so much both of you Best price too I found on the internet which was an added bonus
ANON
6730 reviews
N/A
8 months ago
Wanted an evonic Locanda 175
Wanted an evonic Locanda 175 Lucky to get a great deal and delivered within a week Staff all very helpful and friendly There was an issue after the sales and I am pleased to say that the team solved this for me to my saitsfaction - the fire was missing a remote control but this was sorted with Evonic on behalf of The Fireplace Superstore Would recommend to other customers - thanks to all the team
Rosemary Hanmore
6730 reviews
N/A
8 months ago
Recommendation for Larry and Dom
Excellent pre-sale advice and help from Larry on a wide range of fires He was very patient and helped us choose the right fire and surround and gave us a competitive price He also gave great after sales help The fire and surround were fitted by Dom of DNM Heating Ltd- he was very knowledgeable about fitting issues and his installation was excellent can t praise him highly enough He was friendly reliable very skilled and went more than the extra mile for us would highly recommend him