Thefireplacewarehouse Reviews

Excellent service

I visited the store with my partner as we are a young couple who have recently bought a house We went to look at a range of stoves and when we got to the fireplace warehouse we couldn t have been greeted in a better manner the staff where unbelievably helpful and seemed extremely enthusiastic As we are no experts on fires we were worried that we wouldn t get the best for our money However this wasn t the the case at the fireplace warehouse as the stove experts showed us through a range of different stoves within our budget and didn t push us into anything We picked a sunvision stove and a week later the fitters came out to our home and installed the stove in a clean and tidy fashion The workmen where brilliant and had a attention for detail We are overwhelmed with the installation and would highly recommended anyone to go to the fireplace warehouse

Delighted

Excellent service reported a fault with a lady on reception who referred us to a gentleman who said he would contact the fitter and get him to call us asap the shop rang me back later to check if the fitter had rung The fitter had already been and fixed it all within 3 hours

Thanks for our new fire amazing team

Had my fire fitted yesterday and to say I am delighted is an understatement It looks fabulous and in these trying times it was great to speak to enthusiastic and knowledgeable staff when in the shop and fitters even cleaned up

Fantastic showroom well worth a visit

Thanks for our new fire amazing team our gas bills have come down like you said and your team who installed the fire where very polite and cleaned up

Love my new

Love my new Very friendly and welcoming both in store all the way to the fitters Thank you 5 service

5 Star Service

We were sceptical after reading the reviews but decided to visit and boy are we glad we did the showroom is massive compared the the pokey shops we had previously looked at From the staff in the shop to the fitters nothing was too much trouble I like most people only leave reveiws when I want to moan or complain but when you get 5 star service it needs to be applauded

Fantastic all round

Excellent service from the staff at the showroom and the fitting team Nothing too much trouble and very happy with our purchase Will definitely recommend to others 5

Very Happy Customers

We are returning customers to the Fireplace Warehouse Twelve years ago we had a fireplace and living flame gas fire Back then they provided the same excellent service as we have just experienced On this occasion having moved property s we have purchased two very different fireplaces and gas fire gas stove The staff at the Burnley showroom are extremely friendly helpful and knowledgeable and always delivered on their promises Both fireplaces exceeded our expectations and are real showstoppers and completely enhance our rooms We are so grateful and can t thank them enough In addition we must praise and acknowledge the excellent workmanship of their recommended installation team A thoroughly 5 experience Highly recommend this company well worth the trip to Burnley

A very HAPPY customer

I have received excellent service from start to finish From the cheerful receptionist then John who gave me lots of helpful advice While waiting for delivery I had a few queries and my e mails were answered super quick The fitter Glen contacted me to confirm fitting date and time Glen and Jamie were very respectful of my home very clean and tidy workers Glen is a very experienced fitter who pays attention to detail Overall a stress free service supplied by the Burnley team I m a very happy customer Thank you to the Burnley team