Thefloweryard Reviews

Very poor

Very poor I placed and order and stressed with work I accidentally put my own address for delivery rather than the intended recipient I immediately realised my mistake I called the number on the website straight away and explained the situation I was told to send an email to the address on the website and the delivery address was corrected It was not The flowers were delivered to me Also I paid extra for same day delivery Not only were the flowers delivered to me they were delivered a day late I emailed to express my frustration with the situation I have received no reply or acknowledgement I understand it was my initial error but I immediately took steps to rectify the situation and followed advice given I will never use this service again

Do not order from this company

Do not order from this company I ordered the bouquet which was supposed to look like the image on their website and the person received completely different flowers that looked so cheap Scammers

Very poor attitude

I have just spoken to the manager of Flower Yard who was extremely rude I ordered flowers to be delivered the same day as advertised This did not happen The delivered charge was the first charge shown so I ticked it Apparently- I was told that I couldn t read as I had not scrolled down to see various delivery charges As I had put the date in that I ordered them on I thought that was the correct charge The manager s attitude was so rude What a very bad representation of a supposedly good company

If I could give this minus stars I

If I could give this minus stars I would Ordered the flowers they never arrived they didn t tell me they weren t going to be delivered When I chased this order the guy said these things happen the system says the order hasn t been done and I don t know why He then said he would refund me and put the phone down Unbelievable Such bad service

This company has zero respect for

This company has zero respect for customers and is dishonest I ordered a bouquet of pink flowers to be delivered on a specific day paying extra for this delivery day Flowers were delivered 2 days later in a cream colour not pink and wilted I contact the company also sent photo of the delivered flowers They provided no apology no refund just stated the late delivery was due to another company they use for deliveries - didn t even refund me at least the delivery fee Ignored my last email sent a week ago Terrible Never working with them ever again

Untrustworthy and absolute no customer

Untrustworthy and absolute no customer service Ordered an expensive bouquet to be delivered same day Deliver was correct but completely different bunch of flowers that ordered No explanation no apology no excuses just not bothered about the error or fixing it Have to wait until the following week to speak to someone as staff employed in shop are not qualified to handle complaints or record their mistakes Awful experience cannot believe they are still operating in London

Late Delivery

I ordered online giving the date I wanted the flowers to be delivered they were delivered a day late BEWARE - they will accept the order and your money but will not guarantee your delivery date

Rude flowers are wilted stink of cigarette smoke

I ve never come across a florist like this in all my lifetime They are aggressive unprofessional and deceitful in what they ve got on the website versus what the recipient actually gets I say they as their rude replies consist of ignoring their failure to deliver what I ve paid for none of their emails have a name on it and it s clear they just do not care

Absolutely disgraceful company

Absolutely disgraceful company DO NOT USE Firstly they advertise a 10 welcome discount on their site which they don t give called to query why it s not been applied and was told they don t do it anymore despite advertising this misrepresentation and false advertising I placed an order this afternoon for over 70 for my daughters birthday they advertise as delivering all over the UK this was only Hertfordshire so hardly a remote Scottish island they have taken my payment and then proceeded to cancel my order this evening saying it s too short notice to deliver and recommending me to use a local florist They delivered this news when it was too late to find an alternative and so completely ruined the birthday gesture The poor girl I spoke to on the phone couldn t apologise enough and in spite of going to speak to the owner to ask her to honour what they re advertising she agreed with me that the service was completely awful I felt so sorry for her and it s very clear that the owner if this business is greedy a very unpleasant individual I still haven t received my refund I will be reporting this business to the Trading Standards Authority It s very clear by the dreadful reviews on here that this behaviour is normal for this company They need boycotting and shutting down DO NOT WASTE YOUR MONEY AND AVOID THIS AWFUL COMPANY AT ALL COSTS