


Every popular Designer Perfume in First-quality Perfume Oil – The Fragrance Shop
Based on authentic user experiences
Susan Steele
6730 reviews
N/A
10 months ago
Scam company
Ordered perfume Box arrived with bubble wrap and free Dior paper bag No perfume at the cost of 91 Attempted to contact them multiple times just generated response Spoke to someone on the phone who was very helpful sent pictures of the box as requested Still no further forward on the 17th December Had to purchase perfume from a shop Been in contact with my credit card company DO NOT USE THIS COMPANY
Christopher
6730 reviews
N/A
10 months ago
Apalling Apalling Appalling
I placed an order with this company on 2nd December 2024 spending around 70 After waiting far longer than expected for the delivery I had to chase multiple times just to get a tracking number When they finally provided one it turned out to be a Royal Mail tracking number that didn t work It s now 20th December and I m still waiting for a response and for my package to arrive Terrible communication and service very disappointing experience I am asking for a refund and will use their rival The Perfume Shop in future and I recommend anyone else to do the same
MICAYLA PEDLER
6730 reviews
N/A
10 months ago
If I could give zero I would
If I could give zero I would but the lowest rating is 1 star Got the incorrect perfume which I returned and several weeks later I haven t received the correct perfume nor a refund I m beginning to wonder if this is a deliberate ploy as I m reading reviews wish I d done this beforehand as now I have no perfume nor the money so my daughter is out of a Christmas present They don t reply to emails and it takes an hour to get through to them on the phone Once you get through they promise to resolve then do nothing Concerned I m never geting my 44 back
Kelly
6730 reviews
N/A
10 months ago
If I could give 0 stars that would be
If I could give 0 stars that would be too many Absolutely disgusted by this company and its total lack of customer service I received my package on 13th December with one item missing after countless emails and reviews and reporting to PayPal I have still had no communication back what so ever Avoid at all cost Daylight robbery
C L
6730 reviews
N/A
10 months ago
Appalling customer service
Appalling customer service I was sent the wrong order and despite about 4 emails requesting a refund and speaking to a staff member I still have not received a refund or response I have had to buy the perfume again as it was a Christmas present Awful
JS
6730 reviews
N/A
10 months ago
Placed an order on next day delivery 2
Placed an order on next day delivery 2 weeks ago still haven t received it Have emailed 3 times to no response I have requested a refund it states my enquiry has been completed but still no update on my order or whether I will get a refund Order still showing as approved on the website Absolutely terrible and no way form of customer service
Andi Wiska
6730 reviews
N/A
10 months ago
Tricked into a paid subscription
On the 23rd December 24 l bought some perfume for my wife at their store in Eastbourne I was told that if l gave my email address l would receive a discount on my purchase I gave the assistant my email and paid Shortly after l received an email thanking me for my order of signing up for TFS subscription service also 5 was taken from my account as first payment I have tried phoning but nobody answered I am still waiting for an answer to an emailed complaint Very underhanded l should have been made fully aware of the implications of simply giving my email address Very unlikely l will ever use The Fragrance Shop again
Lindsay Rowland
6730 reviews
N/A
10 months ago
I would give no stars if could
I would give no stars if could appalling customer service generic email only Christmas ruined as delivery times quoted were a complete lie Don t touch this place with a barge pole
Consumer
6730 reviews
N/A
10 months ago
Just had 15 debited off my bank
Just had 15 debited off my bank Apparently when I bought perfume several months ago -I was signed up to an annual membership club - I gave my email on the basis of receiving special offers marketing not to join a club - and certainly not U K pay 15 per year
Beto Zanette
6730 reviews
N/A
10 months ago
the worst place to buy keep way from
the worst place to buy keep way from this shopping i went there to buy Huggo boss bottled silver one and the attender give 2me the wrong eau the toilet went back today 29-12-24 and they said i opened it so i cant exchange it because the pack has Ben opened rubbish never more just spend 92 pounds for nothing