Thefragranceshop Reviews

Apalling Apalling Appalling

I placed an order with this company on 2nd December 2024 spending around 70 After waiting far longer than expected for the delivery I had to chase multiple times just to get a tracking number When they finally provided one it turned out to be a Royal Mail tracking number that didn t work It s now 20th December and I m still waiting for a response and for my package to arrive Terrible communication and service very disappointing experience I am asking for a refund and will use their rival The Perfume Shop in future and I recommend anyone else to do the same

If I could give zero I would

If I could give zero I would but the lowest rating is 1 star Got the incorrect perfume which I returned and several weeks later I haven t received the correct perfume nor a refund I m beginning to wonder if this is a deliberate ploy as I m reading reviews wish I d done this beforehand as now I have no perfume nor the money so my daughter is out of a Christmas present They don t reply to emails and it takes an hour to get through to them on the phone Once you get through they promise to resolve then do nothing Concerned I m never geting my 44 back

If I could give 0 stars that would be

If I could give 0 stars that would be too many Absolutely disgusted by this company and its total lack of customer service I received my package on 13th December with one item missing after countless emails and reviews and reporting to PayPal I have still had no communication back what so ever Avoid at all cost Daylight robbery

Appalling customer service

Appalling customer service I was sent the wrong order and despite about 4 emails requesting a refund and speaking to a staff member I still have not received a refund or response I have had to buy the perfume again as it was a Christmas present Awful

Placed an order on next day delivery 2

Placed an order on next day delivery 2 weeks ago still haven t received it Have emailed 3 times to no response I have requested a refund it states my enquiry has been completed but still no update on my order or whether I will get a refund Order still showing as approved on the website Absolutely terrible and no way form of customer service

Tricked into a paid subscription

On the 23rd December 24 l bought some perfume for my wife at their store in Eastbourne I was told that if l gave my email address l would receive a discount on my purchase I gave the assistant my email and paid Shortly after l received an email thanking me for my order of signing up for TFS subscription service also 5 was taken from my account as first payment I have tried phoning but nobody answered I am still waiting for an answer to an emailed complaint Very underhanded l should have been made fully aware of the implications of simply giving my email address Very unlikely l will ever use The Fragrance Shop again

I would give no stars if could

I would give no stars if could appalling customer service generic email only Christmas ruined as delivery times quoted were a complete lie Don t touch this place with a barge pole

Just had 15 debited off my bank

Just had 15 debited off my bank Apparently when I bought perfume several months ago -I was signed up to an annual membership club - I gave my email on the basis of receiving special offers marketing not to join a club - and certainly not U K pay 15 per year

the worst place to buy keep way from

the worst place to buy keep way from this shopping i went there to buy Huggo boss bottled silver one and the attender give 2me the wrong eau the toilet went back today 29-12-24 and they said i opened it so i cant exchange it because the pack has Ben opened rubbish never more just spend 92 pounds for nothing