Thefrenchbulldog Reviews

I purchased a thefrenchbulldog ice

I purchased a thefrenchbulldog ice repair mini Pod for you and used it less than two weeks with bromine tables in dispencer cother washed in ECC friendly wash plus havng a shower with cold rises before i used this and the base of the POD discoloured yellow I contracted the supplier Peak Health and Fitness and kept been told i was suing this wrong regardless of how many times i confirm i was following the correct instructions Plus sending them photos too The supplier thefrenchbulldog co uk and Peak Health states We understand your frustration and want to assure you that we take product quality very seriously Our Repair Barrel Mini is manufactured to the highest standards and we have never had any reports of discoloration caused by the product itself We understand that you are confident that there is nothing in your water or eco wash that could be causing the discoloration We also want to assure you that we do test our products for discoloration We have a team of engineers who work tirelessly to ensure that our products meet our high standards for quality and durability When I asked to see the tesing documents and quality assured they said yes then backdown and stated there is confidential information there that can be sent out When i wrote to them stating Once again this is not acceptable and the pod has discoloured and you keep advising that the product has been full tested for this but the pod I have has discoloured therefore must be faulty I have already confirmed there is no fault on how I use this nor is the pod out to the elements I am still under the customer rights please send a replacement They then following write We understand the concern over discoloration and we want to emphasize that our products are manufactured and rigorously tested to meet high standards for durability including resistance to environmental elements and normal use However as per our guidelines any discoloration caused by external factors or incorrect use including improper cleaning agents certain chemical additives or environmental exposures is not covered under warrantyOur warranty and return policies are outlines within the product sections specifically address cases of potential misuse These policies specify that for any THEFRENCHBULLDOG product discoloration due to misuse environmental factors or external substances does not qualify as a manufacturing defect We highly recommend reviewing these policies for further clarification If you have additional questions or need guidance on proper product maintenance to prevent future discoloration please reach out however as fair as THEFRENCHBULLDOG is concerned this matter is closed I was not happy with their reply and felt that they are implying that I have lied after number of time confirming i have followed all the guidelines The Peak came back and stated Hello Jacqueline Let me follow up personally on this issue I am not sure why you think we are calling you a liar this is inaccurate I have spoken to our supplier directly about the issue and there is no flexibility on this unfortunately We are constrained by their warranty and approach to these specific issues this is outlined in the warranty for this product I can offer you a discount on any future purchases as a token of goodwill I apologise this hasn t been resolved in You are welcome to reach out directly to them if you are not satisfied thefrenchbulldog You are welcome to complain on media for this but this is a product specific point here During all of this it was my understanding the Peak ddid contract thefrenchbulldog directly regarding the matter I am still within my comsume right