Thegardenrange Reviews

Absolute scammer s

Absolute scammer s this company charged me 17 50 to cancel an order before it was even processed I ordered a metabo battery 109 with what I thought was free postage as advertised in large print on their home page turned out they charged 57 60 for postage which I didn t see until after I had placed the order I then emailed to cancel the order before it could be posted and received a reply saying no problem the order had not been picked and I would get a refund However the refund received was 17 50 less than I paid as they charged a 3 processing fee and a 10 00 vat admin fee Never seen this with any other online sales company BEWARE

Buyer beware Bosch Home and Garden Battery

Tried buying a Bosch Home and Garden 18v battery for a lawnmower I sent a photo stipulated x4 pin contact and an IMEI code I had to return the provided products TWICE as the product was nowhere near and not generically equivalent There was a caveat which suggested that the Company would not be responsible for incompatible battery which basically in my opinion gave them carte blanche right to send any product and THEN collect 3 total and an admin fee All in all I was out 35 had to make numerous calls and E mails and wait over two weeks for a partial refundEach return cost 9 on postal chargesThis was not disclosed on their return code of conductAll in all we have a company making money by the sloppy sending of useless products and getting recompensed for same Not a bad scheme I will leave future intending customers to make their own judgment call on this whole affair Caveat emptor Dr G McVEIGH MD FFARCS

Avoid this company

Genuinely warn people to avoid this company messed around cancelled order then delivery after l cancelled now they wavy me to pay for removal plus the product is crap b and q are better learn from my mistake look else whereIn reply to the lies in the response it was cancelled the same day they failed to deliver it and this is company that will never be wrong and are perfect Still advise you stay away

Buyer Beware

Placed order paid 15 for next day delivery As the order was placed late in the day didn t expect next day accepted 2 days Got emails from DPD to confirm delivery slot Didn t notice my delivery address didn t include the house number Delivery didn t happen Contacted both the delivery company and the supplier Outcome allegedly my fault I input my address and a Dropbox asks that you select your address I did However that doesn t then populate the details to the order Clearly a software fault Allegedly that s my fault Angry that I had paid extra for a speedy delivery and didn t receive the order I cancelled Oops they charge for a cancelled order so you end up paying to return the order Odd way to earn a living Buyer Beware Best to buy local

BEWARE

BEWARE Appalling in every way the worst sales transaction I have ever had Paid on the 5th July and was told items would be delivered in 3 days Different story every day with a different excuse promising items would be delivered tomorrow 11 days later and apology and offer of sending more items or refund I asked for replacement asap and was refunded An absolute s t show not sure how they are still in business If zero stars was an option I would have chosen that EDIT now 23rd July and unable to get my money back as they say they have refunded when they haven t Have had to raise a PayPal dispute in order to get my money back

Beware hidden charges

I ordered an item online then realised I didn t need it so cancelled immediately The item couldn t have even left storage let alone packed and shipped I was then charged 3 of the order value I will now stick to main retailers and stop trying to support small businesses

Rubber matting on time excellent quality

What an outstanding company They helped me to pick which product is best for my driveway and even though I was working to tight times and budget they managed to make it work for me I ve laid the grids and they are one of the best things I ve worked with Easy to fit Customer service were very human and didn t give the same kind of robotic rubbish you get from other places Would definitely order from them again

Good value 8x4 shed base

As I placed the order for some rubber matting lots of notices were displayed warning that delays were to be expected The warnings were were totally without foundation as the matting arrived within three days and is exactly what I hoped it would be The product is very competitively priced even including the delivery charge I would thoroughly recommend this company

Good prices and service

I ordered a 8x4 shed base delivery was quick and well packed This shed base is made of good quality and excellent value for the money Thanks