Based on authentic user experiences
michni
6731 reviews
N/A
6 months ago
No good roll
I placed an order 4th April 2024 and the money was taken from my bank on 5th april I have received no proof of postage The item hasn t arrived and I have not had a response to a contact us submission and 3 emails I am 24 out of pocket with no customer service in sight Very disappointed
Deepika Sheleff
6731 reviews
N/A
6 months ago
Let down twice never again
I ordered from this company twice the first time the order finally arrived after weeks of waiting and several emails Thought I would give them the benefit of the doubt and ordered again That order never turned up and finally got a refund of less than I paid Basically the moral of this is if you live in the UK don t even think about ordering from them
Lotte
6731 reviews
N/A
6 months ago
You keep sending me packages I didn t
You keep sending me packages I didn t order I like the notion of a subscription but you never keep to the schedule so I end up with three full cartons of toilet paper in my pantry and have to cancel your service It really sucks since I like your product a lot But you need to improve your shipping and ordering I need to cancel again now
Gabriela
6731 reviews
N/A
6 months ago
Need I say more
Need I say more
Lotte
6731 reviews
N/A
6 months ago
I wait a month now no delivery yet
I ordered a month ago 24 rolls They promised delivery within 2-5 days After a mail they tell that this is a problem that they are so busy it might take a week Every 3 days advertisements in my mailbox but no sign of my 24 rolls
Gabriela
6731 reviews
N/A
6 months ago
I like the concept overall but find the
I like the concept overall but find the end product not great The paper quality is very rough I d love to continue without paper wrapping and softer paper
Gabriela
6731 reviews
N/A
6 months ago
I like the environmental friendliness
I like the environmental friendliness but I wish the toilet paper was softer
Lotte
6731 reviews
N/A
6 months ago
Great idea but not soft at all
Update shortly after this review I did get a mail that my order was being processed and sent If this happened because of the negative feedback nevertheless I am happy with the outcome I received the order and got a mail with sincere apologies and a discount for my next order I will after the explanation and service recovery consider ordering again Customer service does not respond to update requests about delayed order Except with a mail full of assumptions after my first inquiry Still waiting for my order still waiting for response for a refund A shame never had problems with this company in the past
Gabriela
6731 reviews
N/A
6 months ago
Could use with less packaging
I heard about the Good Roll on BNR Really liked the idea and helping the environment Willing to pay a small premium but the paper is not soft at all It feels like the gray toilet paper from 30 years ago So no reorder for me until they get a much softer roll
Gelukkige klant
6731 reviews
N/A
6 months ago
Ordered twice Happy twice Will order again
Great product in cute packaging and I really lie that i never again have to be seen buying toiletpaper and drag it home from the store whilst also being more sustainable