Thegreatfroglondon Reviews

Disgraceful Poor Quality

I waited for 8 weeks only to receive an utter piece of crap I ordered the Square Gem Ring in size I 1 2 When it was finally here the sizing was wrong so I could not wear the ring properly While it was already disappointing enough as I saw the ring closely I immediately realised it was not the end of the problems the quality of the ring itself was shocking Compared to my husband s Open Skull Band purchased back in 2020 which has essentially the same design my Square Gem Ring barely had any definition to the teeth or nose on the skulls and the hallmark was practically non-existent They even left unfinished rough patches inside and outside the shank so the solder line was super visible Their excuse to this was a human error caused in different stages of quality control which are carried by their trusted employees I am sorry but do you not see this is making yourselves look even worse You have basically confirmed the ring was seen by multiple employees and none of them noticed or questioned any of the issues above I would not call this the first-class craftsmanship or customer service that you boast To my emails all they offered was a full refund or replacement which I should be entitled to anyway when receiving garbage like this They were very slow to respond to all of my emails unprofessional in their communication and also slow to process the refund Thank you for ruining a special birthday gift TGF I have unfollowed all of the social media accounts of yours and I am not returning ever again

Up Themselves

10 years ago the Great Frog made me a beautiful 1 2 skull rings in 9 crt gold It was cast from the mould the used for their silver item Absolutely beautiful at 400Last year I asked for a quote to get their Death From Above silver ring to be cast in 9crt Gold They quoted 4 000 due to the artistry involved It s only 9crt gold using an existing mould GET OVER YOURSELVES Rip off

Recommended

Ordered online - delivery was much quicker than estimates Good quality and great communication I had to return an item as I had chosen the wrong size and the whole process was simple and painless Definitely recommend

Excellent products and service

I have ordered several items both online and over the phone over the last couple of years The staff have always been very helpful with queries regarding sizing and clearly have an extensive knowledge of their products The items are absolutely beautifully made and are well worth the wait I will certainly be buying more from them when my bank account allows

TGF are always great

Not sure why the reviews for this company are so low I have purchased rings and accessories from both the online and physical stores and everything has been exceptionally high quality The staff in both locations are always friendly and helpful There is a reason this company is so well known See for yourself and look at their social media for positive experiences rather than listening to the 1 or 2 negative ones on here

Great Frog

Great Frog fantastic jewellery and a great shopping experience Been buying from these guys for about 8 years now quality of workmanship is first rate Store staff at Ganton Street support staff and whole team are working hard to produce the best results Keep up the good work

Just got my repairs and adjustments

Just got my repairs and adjustments back from the Great Frog Ganton Street Fantastic job snake bracelet looked brand new and leather woven bracelet the same A great experience and very good value for money

The great frog is great

The great frog is great Great customer service really help Great product Definitely will buy more from TGF

Real like living animal with little leaves and flowers

I ordered a snail silver ring after I ve seen this on Instagram a woman has had one in her hand and I found this amazing They send one exactly the same like that one This was long time ago approximately over one year I live in Italy No duty when delivered I ve seen a lot of snail rings in internet stores but NONE Is perfect and detailed like their ring Expensive price but this ring is real pretty