Thehomelightingcentre Reviews

On NO account use this company

On NO account use this company We ordered three lights that we could not use our fault which we wished to exchange for three different lights withe The Lighting Company The new ones would have cost more and we offered to pay the transport costs They said no as we were after the 14 day limit on exchanges or returns We have had to exchange or return goods long after the 14 days legal deadline and not one company has had a problem with this even on returns I repeat do NOT use this company

Poor quality dangerous fixtures Company takes no responsibility

I ordered 3 wall lights Our electrician tried to install but was outraged and refused to continue after they exploded the bulbs He deemed them dangerous and cheaply made That obviously cost us his time I then unexpectedly had emergency surgery and did explain the situation to THLC and that I couldn t drive to return them plus that I was shielding due to covid and would returnthem ASAP I never asked for a replacement of these terrible fixtures but when I did return them that s what I received and a refund was refused I m sure this is illegal as the goods were not fit for use and dangerous but I do not have the energy to deal with them after surgery I am disappointed to know that Covid brought out the worst in excuses from many companies Buying from these small companies thinking that we ll receive something of quality is false hope as they re still made in China but just thrice the price So much work and time I hate to say it but at least with Srewfix Amazon etc you know where you stand

Avoid Tricky to do business with

Oh dear I wish I had read the reviews before I had bought something from this company I had a similar bad experience to others Goods arrived damaged I was away in the middle of the summer holidays when it arrived so was not there to check but when I did get back to the site two weeks later to be told by my electrician that the goods had arrived damaged I contacted them immediately to ask for a replacement All fine on the phone but once it moved to email closed ranks They refused to replace because I did not open the package within 48 hours of delivery to check it was OK that s in the terms and conditions This is one of those businesses where you will get ZERO honour of the spirit of sales or customer retention so make sure you read every line of the terms and conditions carefully before engaging with them But really who has time for that so better to just avoid these people There are plenty of other suppliers with more honourable conduct

Still waiting for my order after the

Still waiting for my order after the promised 24 hour despatch It has now been over a week They don t answer the phone and they don t respond to emails although they promise to do it within 2 working hours It s been days Really poor Non existent customer service

How I wish I hadn t ordered from this

How I wish I hadn t ordered from this company Buyer beware They stick rigidly to the 48 hour rule even when it is their fault The glass arrived badly chipped and was obviously damaged before dispatch They quoted over 100 to replace it with no refunds So if that one arrived damaged then basically tough luck

Still Waiting For My Order

The website said my purchase would be with me in 48 hours 9 days later I m still waiting They are responding to my emails but blaming it on the depot but not chasing anything up or arranging a delivery date with me I booked several days working from home to correspond with what was promised on the website and now am having a nightmare trying to chase this up and worrying feeling like I ve been scammed and it s not going to arrive I would not order from here again and wish I had checked TrustPilot beforehand and seen the poor reviews

Ordered wall lights which were quickly

Ordered wall lights which were quickly delivered They were not fit for purpose and had to be returned They were very slow to agree for the return to take place They refunded all but my postage which according to consumer rights it should be a complete refund not just the price of the item Appalling service and Appalling company Stay away

DO NOT USE THIS COMPANY

Well what can I say 61 of customers who used this company gave them a bad review and so did I Terrible customer service Advertised ceiling lights as blue glass and they arrived clear glass Then I was told that they were never blue So why did the website advertise them as blue glass Once I complained the website was changed The company did not see what the problem was and they wouldn t provide a pre paid label I spoke to Trading Standards and they agreed that the company is in the wrong I have given them several chances to provide me with a pre paid label I am left with ceiling lights worth 90 I am writing this review to advise anyone to DO NOT USE THIS COMPANY Why not send me a pre paid label and I would not be writing this review what a waste of time and money BE WARNED

BEWARE DO NOT USE THIS COMPANY I

BEWARE DO NOT USE THIS COMPANY I ordered a floor lamp that was delivered by Parcelforce and I was in but no knock on door or card left and parcel left at back of house in rain On phoning company was told it had been delivered so looked at back and there it was On opening I discovered the lamp was rusty so contacted company and they said I would need to return The original packaging was wet so couldn t use They did send me new packaging but no return label and they said it was my responsibility to pay return postage I don t think so the item is faulty They offered me 10 refund if I kept the lamp Awful company DO NOT USE BE WARNED