Theitbay Reviews

What a bargain

I needed to replace my company laptop cos I m retiring and I ll need to hand it back I spent weeks searching for the right machine believe me I m meticulous So I finally decide on a Lenovo model that had a good spec Found The IT Bay had the best price The equivalent Dell direct from Dell was twice the price I started thinking What s the catch So I paid with credit card I had no reason to worry The machine arrived 2 days later Absolutely delighted with it It s sleeker faster quieter than my old company laptop I need to get my wife a new laptop some time soon I know where I ll go

Excellent service and good value

Bought a monitor - very good value compared to prices elsewhere Excellent service - ordered late afternoon and it arrived promptly the next morning All communications have been helpful and prompt I had not come across this company before but very happy to recommend them after my own good experience

Louis said Liverpool City is rubbish

Louis the city fan who knows Liverpool is better than Man city helped me out a lot today Was looking for a docking station that would be suitable for offices and he sorted me out

Fantastic Service

The service I received from this company was fantastic from start to finish I used the chat facility to ask a couple of questions regarding an item each time the response was fast and efficient but with a nice human touch a refreshing change from those awful chatbots Ordering was simple delivery quick and communication throughout was excellent Microsoft advised I needed this item unfortunately it didn t fix the problem which turned out to be something else I contacted IT Bay to explain the situation Hannah was great and took me through the whole returns process The refund was in my bank account in less than a week of receipt If more UK companies provided this level of service life would be a lot easier Well done IT Bay I will definitely use you again and recommend to others

Amazing customer service

Amazing customer service even checked to see what is included for me Ordered on Friday expecting delivery the following week and it turned up on Saturday The packaging was superb no cost cutting there Thanks IT Bay I am very impressed

Felt like a luxury concierge service

Wonderful customer service from start to finish that felt like a luxury concierge service Phones are picked up by a real person within seconds of calling email responses are received quickly products were delivered within 18 hours of ordering The team was helpful and friendly

Great first experience

Great first experience Ordered on a Thursday afternoon and the item was with us on the Friday AM Item was exactly as described and in excellent condition Saved a fortune compared to other companies

Excellent Overall

I purchased a couple monitors and a hub from The IT Bay for work They despatched the items extremely quickly and everything arrived well packaged and in great new condition Their customer service was extremely helpful in providing an invoice for my order Will use them again in the future