Thejewellershop Reviews

Condescending and unhelpful

My fianc e ordered my engagement ring here unfortunately it was a bit too big Shop was nice enough to agree to alter it September 2020 Unfortunately it got lost on the way back First there was discussion if it was our own fault even though it was their process Secondly this took from September to December until a new ring came after we were running behind them all the time When the new ring came the packaging showed the wrong size old size which was too big and when we contacted them noone could say anything why or how Now that we sent it back again after 1 5 month of asking for feedback and it arrived last week February 2021 it will take another 3 - 4 weeks before someone can take the ring from the box to check the size Horrible experience

Ordered a ring more than seven weeks

Very condescending and unhelpful customer service We ordered a ladies not girl s bracelet with engraving which was delivered in a children s size I fully acknowledge that I should have triple checked the length but the gift was for someone with very small wrists but definitely not a child With the description of a ladies item I figured the default size should be okay I am not a jeweler I contacted customer service and they were completely unwilling to help We asked to even purchase a style matching extension but they don t offer it I maintained a very polite tone and spoke to a supervisor who was extremely condescending and completely refused to even try and understand the situation I completely understand that an engraved piece adds complexity but it s 2021 great customer service should be standard Very very disappointing Will never buy anything from the jeweler again

Ruined for our wedding Cheap rubbish and horrible service

Ordered a ring more than seven weeks ago delivery time 5 to 6 weeks Still they keep saying that they contacted the producer But it looks like there is no response from the producer What ever that means I m very disappointed how this shop treat their customers Still there is no delivery date in sight So I have to cancel my order Unfortunately

Scammers dont order here they dont

Update instead of solving the issue this store tried to remove this review through Trustpilot What so they can keep conning people with positive reviews by trying to destroy the negative reviews Ordered a gold plated wedding ring within a few weeks had all kinds of gold plating letting looseThis with normal usage I have worn rings for years with less damage than this ring in a few weeksWrote them they said it was the users fault even if the ring damaged so much so quicklyWhen gold plating should last 1 year to 5 years This rings plating didn t even last a few weeks and has become ugly with spots all over the place and the gold plating letting loseAnd then they blame the customers and tell them they can t do anything Nonsense this ring was cheaply made and garbageTheir gold plating is extremely thin Even a watch will show signs like this after first use the customer service saidAre you even kidding me I have had watches for years with nothing even remotely damage like this Maybe the watches they sell Horrible customer service even worse qualityAnother internet company conning people Somehow they managed to get to the top of the search engine and some positive reviewsStay far away especially if you want to get wedding stuff hereIf I could give negative stars I wouldAnd don t bother responding here with some standard nonsense response Last time buying here what a mistake trusting them with rings for our wedding

I wanted to order a silver chain in

Scammers dont order here they dont respond to nothing

Products listed as Genuine Leather and

I wanted to order a silver chain in this online store but after reading the reviews I gave up I ve dealt with scammers like this before and now I m checking reviews about each store before I order something Thanks a lot for the warning Regards Trustpilot com team I m not going to buy anything and find out on my own skin whether there will be a problem with you or not I BELIEVE THE OPINIONS OF OTHER PEOPLE WHO HAVE A PROBLEM WITH YOU

Poor quality two bracelets broke

Products listed as Genuine Leather and fell apart after 5 wears customer service is disgusting rude and dismissive Provided images of damage and accused of not looking after the product Genuine Leather does not fall apart like this ever Purchased a engraved leather bracelet for my fianc e and it is completely unwearable Quality of product is disgusting Level of Customer Service is a bunch of scammers just taking your money without any care for after sale customer care No resolution given no refund offered only 10 euro discount on my next 50 euro purchase DO NOT USE THIS COMPANY ABSOLUTE SCAM AND PRODUCTS A WASTE OF MONEY

size of jewellery is small

My sister and I ordered three golden bracelets in 2020 and 2023 for several hundred euros Two of them broke and therefore got lost The customer service explained that gold is not a very strong material and that they cannot do anything as we cannot provide pictures I wouldn t recommend buying from this shop as the quality seems poor to me Will buy my next bracelet from another shop

Bad Company

size of jewellery is small return costs not covered and I can t even return it because it s not accepted as it s a custom order money rip-off