The Koin Club - Home of Officially Licensed Coins & Collectables
Based on authentic user experiences
Danni
6726 reviews
N/A
9 months ago
Awesome Customer Service
I had purchased some collectors Coins and had them shipped to Australia I purchased them on the 31 10 2023 and they had still not arrived by 20 12 2023 The Koin Club website offers 5 to 7 day delivery times I allowed extra for increased traffic over the Christmas time before contacting them When I contacted the Koin Club Customer Service I couldn t believe how helpful they were Rosy responded within 1 hour which is amazing considering we are the other side of the world from the UK She researched my shipment and advised me that it had definitely been dispatched and due to the time elapsed she believed that it had unfortunately been lost in transit Rosy apologised and gave me the options of either refunding the cost or sending a replacement order Which was processed and despatched within 2 days It was so refreshing to know that I had not lost my money Rosy s prompt Customer Service and friendly attitude was refreshing and amazing I would not hesitate in using the Koin Club again knowing they are on the ball and it gives me the peace of mind to order again
Paul Paget
6726 reviews
N/A
9 months ago
A company that delivers every time
As a new collector and a massive Star Wars fan when saw this collection I just wanted to chase it and so glad I did as the quality of the coins and the illustrations are stunning and their customer service is amazing and never have to wait long to hear back from them if you have a query or an issue I would and am using them again for another big set of Starwars coins in a smaller publication
William Willis
6726 reviews
N/A
9 months ago
Good Company Experience
I had a problem with a return item that had got lost in the system however Rosy was extremely helpful and was able to resolve the item in question I would recommend the Koin company to any perspective buyer s as I have recommended them to my family and friends
Kieran Slater
6726 reviews
N/A
9 months ago
2 euro football coin
Ordered a 2 euro football coin with presentation pack received very quickly after I d ordered very happy with the coin to go into my collection
Robert Barron
6726 reviews
N/A
9 months ago
Personable company with great customer service and fantastic products
Great company to get the coins you like and need I ve had the pleasure of buying from the group for several years and I like their personal touches in making sure that I get what I need
Kellie
6726 reviews
N/A
9 months ago
Great customer service by Rosy
Great customer service by Rosy who helped answer my question and explained what I could do to fix the problem that I had with my subscription Very helpful thankyou for your support Rosy
Anum Ali
6726 reviews
N/A
9 months ago
You need to visit The Koin Club
Rosy was absolutely fantastic She dealt with my issue effectively and promptly As a result my issue was resolved satisfactorily and would recommend anyone who is thinking of buying gifts for their loved ones to visit The Koin Club
N Elliott
6726 reviews
N/A
9 months ago
Prompt dispatch great customer service
Prompt dispatch great customer service and good products I always find a good selection to tempt me look forward to forthcoming events so that there are new coins to add to my collection
Graham Triggs
6726 reviews
N/A
9 months ago
Very pleased with the service
Very pleased with the service Deliveries are sometimes delayed whilst waiting for stock but otherwise excellent I am only interested in UK coins so cannot speak about other country s issues
Tomcustomer
6726 reviews
N/A
9 months ago
Rosy Lewis with Koin Club handled my
Rosy Lewis with Koin Club handled my issue professionally with courtesy and very quickly My issue was resolved in one day which was very gratifying to me Heartfelt thanks to all the staff at Koin Club