Thelightingoutlet Reviews

I have been waiting for my lamp for

I have been waiting for my lamp for ages and do not get any updates don t order here it may never arrive

Faulty product and refused to refund or fix

Bought a 650 fan that was faulty they refused to take it back for a refund or fix the issue Ended up having to throw the fan away and buy a new one from a more reputable supplier Do not buy lights from these guys

Avoid this company

Avoid this company The light that we purchased turned up a different colour than the one displayed on their website yet the company sticks with their no returns policy despite the false advertising

Provided wrong info and penalized

I purchased two wall lights and sent an email to ask what is the best lightbulb Was provided options and I brought 4x E27 lightbulbs at approx 40 each I received them one was broken and when I went to install the bulb was wrong It needed E14 I emailed asking for replacement or refund and was told to provide photos and was offered 15 refund So weird They gave me the incorrect information and I m penalized Since then I ve seen people have issues when something goes wrong so order and hope for the best or AVOID and save yourself the hassle and expense

Never have accurate stock Bad communication

They NEVER have accurate stock counts and are slack in communications It took 12 days from time of order to then contacting us to say the light was out of stock Returns are non-existent and also exchanges are very very difficult Its a real pain to deal with this team

I have had terrible customer service

I have had terrible customer service from here I ordered something on the 15th of May it is now 15th June and still do not have my item The item got recalled by them due to it being damaged in transit before even making it to me Not once have they told me this nor has another one been shipped nor have they responded to my 3 emails regarding this item We have now had to log a claim with our credit card company instead and logging a formal complaint with the Companies Office BEWARE of this company

No NZ stock

Website makes this out to be a company with stock in NZ however everything was shipped from Australia 6 weeks later nothing has arrived and customer services have washed their hands Would never buy or recommend this company

Sent the wrong colour lighting

Sent the wrong colour lighting refuses to send replacements or refund Sent photos to prove the very obvious mistake On the boxes did not say anything about cool white or daylight colouring so only realised after paying for electrician to install Really upsetting