Thelogosquad Reviews

The fast and quick response and the

The fast and quick response and the turn around time

Terrible Customer service

UPDATE I previously wrote a review on this company re a copyright I paid for and still hadn t received from them I kept calling emailing even did 2 live chats with them twice During the live chats I was told someone would get back to me no one ever did This went on for over a month I then decided to write a review here after that I got a call from Logo Squad before the ink could dry Basically they ignored all my communications til I gave them a negative review They said they sent my copywrite certificate but apparently there was an issue with my email and it wasn t going thru I should mention I ve had this business email address 3 yrs without any issues I gave them a different email and I got it FINALLY My remaining issue this company did not response to my 1-month correspondence with them to send me my certificate until I gave them a negative review Even if there was a problem with the email why not respond to my email calls live chats Their customer service is horrible After they got my payment they stopped responding effectively Hopefully this will prompt them to treat customers with respect DO NOT DO BUSINESS WITH THIS COMPANY After they get your money they don t really care about your needs and satisfaction I paid 300 to get a copyright for my logo over 3 mos ago and I still have not received a certificate I have been calling and doing live chats with them and NO resolution They keep telling me someone will call me no callback One rep told me I will get the certificate emailed to me no email I have consistently asked for it or a refund with no response Don t say you weren t warned

They will cheat you

Buyer Beware About a year and a month ago I purchased a three year plan for a website through this company Imagine my shock when I discovered they shut my website down I called to talk to someone about it and am frankly shocked and disgusted at the customer service I received The representative was rude speaking over me many times continually arguing with me when I explained to him I had paid for three years and not one He got very belligerent and kept ignoring the fact that I kept telling him I had receipts and an invoice to prove it At that point he actually hung up on me The conversation switched to text in which I asked for an email so I could send him the invoice I never received that address and the texts themselves were downright unprofessional I insisted they were in breach of contract He threatened to sue me for harassment of his team and blocked my number In stead of resolving and diffusing the issue which could have easily been done if the team acted professionally I am now out a website damaging my business out 400 and have no way of dealing with the situation I would highly recommend going elsewhere for your business I informed them at the end that I would leave a review and they said go ahead Buyer beware UPDATE I came to an agreement with them where I agreed to take this review down and they would restore my website for 1 year Less then the 1 year and 10 months I am owed But in the spirit of compromise I agreed They informed the website would be up in 48 to 72 hours This time has come and gone and my website is still down So I am reposting this review as a result of their agreement being broken AGAIN

Not a good experience thus far

I recently purchased over 600 in services from Logo Squad and this has been the most unpleasant customer experience I ve ever had with any company in my life Their head of compliance has asked repeatedly for me to take my review down or she will engage her legal department for defamation August 1 update the compliance officer stopped repeatedly emailing asking me to take my review down I do not receive the guaranteed response time of 1-2 business days like was guaranteed with my elite package When the logo files were sent to me I asked my project manager how each file was to be used Never received an answer Because of the inconsistency in communication I missed their email with my 3D logo When I went to click the link to the 3D logo it said the link expired I wrote them on July 27 asking for the renewed file link an update on my trademarking and business cards This morning august 3 - no answer I had to email him again Let me just start by saying that unit has been several months working with this company and I only have a high res logo that was created by another designer from another company logo squad just put it into high res file format because they wouldn t give me a refund on any of the money I spent - even services I ve yet to see the outputs for Buyer beware - and don t say I didn t warn you Will update this review when this process has been completed

The only reason I gave a star is to

The only reason I gave a star is to write this review this company is a scam I started working with them in 2022 to create my logo they began hooking me in with more services such as a website trademark legal services to back my company and business cards t shirts the works to date all that I have ever received was the logo no website even though I sent them massive amounts of pictures to use in the setup the trademark for my logo was done incorrectly and the keep asking for more money for an infringement I checked with the trademark processing center there is no infringement on my logo also I have spent over 6 thousand dollars with this company to only have a logo and they just had me pay an additional 75 and 425 to complete the project after my money was received they deleted all traces of communication with me from their side but I have copies of all our communications I am taking this company to court buyers be warned they are scammers

Purchased a logo package

Purchased a logo package Asked them to focus on the logo development and pleased with them not to upsell me as in my industry anything else they offered couldn t compare in quality with the other companies I dealt with Two people tried to upsell me immediately after I asked them directly not to Then even after telling them about what I wanted with the logo I received an email asking what I wanted in the logo Would just like my money back without any discussions as they stated was their process

Took payment but produced nothing

Contracted and paid for a simple logo design Project was put on hold and The Logo Squad agreed to extend my timeline in writing to use the prepaid design service Called to initiate my project and they then required an activation fee of 60 just to start the project - was never mentioned before No work had been done prior They refused to return calls despite my giving them many chances to reach a reasonable solution I paid for a service they took payment produced nothing and then refused to move forward with a simple logo design Buyers beware

Buyers beware waste of money time

Please find someone else to create a logo there are plenty more people more qualified and certainly more professional You will waste your time and money dealing with this place You could likely get a better logo asking a 5th grader to make one for you Horrible service and incredibly fraudulent