The Lowry Hotel 5 Star Hotel in Manchester City Centre
Based on authentic user experiences
steve wilks
6734 reviews
N/A
4 months ago
RUDE ARROGANT CONCEITED
its the small things that matter especially when you book a 5 star hotel there was far to many things to mention in this review so i will list just a fewthe resteraunt evening service was laughable from bringing youre main before youre starter and waiting far to long for youre sides youre main was cold the list goes on we started betting on what they could do next The breakfast wasnt any better once again bringing youre main before the porridge waiting 15 minutes for toast because they do the toast in the kitchenAs we left our room in the morning after our first night the maid was attending the room next door so we actually told her our room was free to clean we arrived back at our room at about 5 pm to start to get ready to go out in the evening and the room had still not been attended to we told A manager keiron who was very nice and noted our complaints we arrived back that night to our room still nothing had been done We then on departure asked to speak to the manager again and got the sunday morning manager whom i didnt get his name ive got to say ive never met such a conceited arrogant man in my life when you have complaints whether it be 1 or MANY like we had you would possibly think you would be met with hello i can see you have had some service thats not usual at the lowry and we apologise but lets see what we can do to make it right instead we got what must have been the the brand ambassador of you must be wrong because the lowry is faultless instead of customer relations ive got to admit i got very shall we say frustrated with this conceited individual which is not like me at all for which i appologise i wish i had got his name but you know who you are the staff will certainly know who you are and the 3 other couples we spoke to also knew who you where after they had also had the misfortune to meet you with complaintsi hope YOUR manager reads this because the conceited rudeness you exhume is not what the lowry would want there customer relations manager to adopt youre arrogance and smirk would rub the pope up the wring way 1 is all you deserve the lowry hotel manchestermr steve wilks