Themedev Reviews

Best support and quick response

Best support and quick response

Themedev Next3 Offload Worth It No they are a cash grab company that make fraudulent statements to get people to buy it

Themedev and their plugins especially the next3 could be good a plugin in specific circumstances Unfortunately it didn t showcase demo for what we were looking and we were unable to test our sites requirements in their limited demo We thought about purchasing the plugin and put it into their cart and looked around for information about the plugin and saw a few tutorials online that made it look like it would for our needs When we went back to the cart and went to their checkout they showed a badge saying 100 No Risk Money Back Guarantee We clicked on their refund policy which only mentions the refund policy for a defective refund ie they have tried to fix it 3 times and it didn t work and then they refund but there was no mention about the stipulations for the 100 No Risk Money Back Guarantee So thinking that this means that as a company believes in their product and that if you buy their software they stand by its effectiveness and if it doesn t suit your needs they will return with No Risk of financial loss to you Well this is NOT true They use this statement in the checkout to fraudulently entice people to buy their software and then proceed to not refund the software within the 30 days or within the 3 days which was when we requested a refund because it didn t suit our needs and our use case situation Instead they tell us that they will only refund if it is defective software and only if they have tried to fix it 3 times which is not what 100 No Rish Money Back Guarantee Means I have asked them several times to support their No Risk Money Back Guarantee and I have also asked Paddle to assist with the money back but Paddle Payment Processing has stated they will not because it is the vendors choice to return the funds Essentially saying that it is ok for their vendors to utilise their payment processing software to make fraudulent statements to entice people to buy software As a software plugin it could possibly be a good piece of software but seeing as how the company functions with fraudulent statements in the checkout and seeing as how the 1-star reviews are growing on this site I am guessing they have some other systemic business issues going on and themedev net is a money grab company using Paddle Payment Processing to steal money from people with their fraudulent claims I would recommend staying away from this company and avoiding them at all costs as well as their Next3 Offload WordPress Plugin They are not in business for their customers but instead to take money in a very questionable ways with fraudulent statements and promises of a 100 No Risk Money Back Guarantee Edit See their response the reason is given in this review as to why it was requested the software doesn t work for our needs The check to the refund doesn t say anything in regard to how their 100 No Risk Money Back Guarantee Works which is on the checkout page They are a very questionable company and this is why their 1-star reviews are rapidly increasing Paddle didn t refund because I made the mistake of asking Themedev Next3 to do the money back and waited too long due to talking with Themedev for the money back By the time I messaged Paddle it was too late Avoid them and find another software to do what you need and don t join this list of growing 1-star reviews like the rest of us who went before you

Very poor and awful communications

Very poor and awful communicationsVery poor and awful communications Plugin Cleanly doesn t work well I bought the plugin Cleanly on 16 11 22 and used it for only a week for my client s website I told them this plugin doesn t work well and I want my money back as they promised it WITHOUT QUESTIONS I show you evidence below of course They promise to fix this problem but this is a month already How is possible that I asked them and they answer me Right now our maximum support members are on holiday Gosh I used a better booking plugin for my client s website and told them I don t use the plugin Cleanly anymore I tested it only for one week Doesn t work I want my money back but no response from them I write them on chat by platform and by email NOTHING Will you return my money as you promised please You promised this 100 MONEY BACK GUARANTEEWe guarantee 100 satisfaction with our help support service However if our plugin still doesn t meet your needs we ll happily refund 100 of your money within 30 days of your purchase No questions will be asked Please note that we do not refund if the product has been purchased on discount Colam MostafaCEO FOUNDERI expect your answer PLEASE Date of experience November 16 2022Update 26 12 2022After nearly two months of struggle they returned to me the amount of the purchased plugin although not all of it They refunded me when they made me delete my comment Hi Dani Please remove your review first your refund will be processed as soon let us know after remove your review This is not the way to be loyal to your customers Of course I m not about the money but about you lying to your customers

Avoid the Offload Media Plugin - A Complete Disaster

I bought the Offload Media Plugin from ThemeDev on the 31st of July The very next day I informed them that the plugin was not working with Amazon S3 and I asked for help in resolving the issue Unfortunately the recommendations from their support team didn t work and I was forced to make the difficult decision to try a different setup with Amazon S3 Even after following their guidance the plugin made my website slower rather than improving performance as promised All the functions that were supposed to optimize media offloading ended up doing the opposite After struggling for days I decided to delete everything recover my media library and switch to an alternative plugin from another company The new plugin worked exactly as expected something ThemeDev s plugin failed to do I requested a refund from ThemeDev but received no response When I reached out to Paddle com Inc they redirected me back to ThemeDev saying that the refund request had to be handled by them To date my refund request has been ignored I strongly advise against buying this product It s a catastrophe Save yourself the headache and look for better alternatives Edit 30 09 2024 I am quite surprised by the response from the company and the unprofessional approach To clarify the situation I have reached out for your support a few times the tickets by the way appear to be deleted by Themedev or at least are not accessible to me anymore Furthermore my emails concerning the refund from August 30th 2024 and September 19th 2024 were never answered A month is more than sufficient time to find a resolution whether it involves continuing our business relationship which was not my choice or issuing a refund which is guaranteed by law If you choose to reject any refund request please do so in written form as it seems like a decision has been made without ever communicating it to the customer What kind of business world are you operating in If you ask people to pay for your product then please ensure an appropriate level of quality or refund your clients when they are dissatisfied with your service

They scammed me good

They scammed me good I bought some software It didn t work they made it look like it works but it doesn t Basically bought an empty folder Then if you ask for a refund they make you jump through whoops They want you to create and account on their website to ask for a refund which is completely insane Any company that makes it that hard to get a refund doesn t want to give it to you After you do all that they say you will hear back from them in 1-3 days So that is weak AF I emailed them and basically said if I don t get my refund in 1-3 days I m going to dispute the purchase as fraud with my credit card and this is where I m at right now What a joke They are from Bangladesh so shout out to Bangladesh

Do send emails which are not GPDR proof

Do send emails which are not GPDR proof without an unsubscribe link When I email them they do not reply or remove me from the database

A BUNCH OF SPAMMERS AND SCAMMERS

They spam every website in sight they scam everyone Reply to comment No fake review here You just spammed 2 of my WP sites under the FAKE name of John Kerry USING BOTS This is what you get

Very bad experience with this company

Very bad experience with this company The provided software plugin doesn t work as expected The worst customer service ever