Themoderndraper Reviews

Very pleased

Really good service price was good for the jacket I ordered which was perfect Arrived quickly and nicely packaged feels like good customer service and attention to detail

First time I have used this business

First time I have used this business and the Customer Service was exceptional and in accordance with a Shop that does great Customer Service in-store and online

Not a good experience in terms of purchase follow up

Placed order - item in stock via 3rd party website Boutique hosting site Trouva Placed order with discount despite Managing Director saying this isn t true - total 208 80 instead of 289 Message stating out of stock appears on Monday order placed Friday Tried calling Modern Draper and selected all 4 options no answer on any had to contact Trouva for a refund Still haven t been contacted directly by Modern Draper in relation to order unsure if they would as bought via 3rd party First contact from Modern Draper reply to my review

Order never materialised after waiting a month

Purchased some trainers online at this shop via Trouva - they told me that the style I picked was out of stock so I reordered a different pair 4 weeks later nothing - order showing as not depatched with no delivery info - just being told they are very busy Contacted Trouva who say they can t get hold of the shop so have refunded my money One big waste of time

Polite customer service but poor

Polite customer service but poor I can totally understand other poor reviews on here I placed an order but found the jacket 100 cheaper I did email them to cancel No reply I phoned up - no answer Finally got through I did explain my truthful reason Normally you receive tracking info and courier details when item is shipped from a retailer This never happened Their initial order email wants you to download the app shop Then you have to download a qr scanner Once done you scan the code - the only info shown is your item and the retailer Total waste of time Out of courtesy I did offer to buy another jacket with the balance due for refund I could ve bought it cheaper elsewhere I was told that someone would get back to me in the afternoon This never happened I phoned back Hugo was polite but unhelpful He said a manager would call me back in 10 minutes Lisa the owner phoned back after 20 minutes I m flabberghasted they didn t really want to have a sale They had the tracking that the item was refused and was going back to them They knew I hadn t touched the item They didn t even want to put the other jacket aside until the other parcel was back So in general terms - terrible technology where you don t know the courier or the item has actually been sent or even tracking Poor customer service - definitely not in the interests of the customer whatsoever

Beware dodgy behavior with returns and refunds

Be ware They will not issue you a refund I made an order from this store good were delivered promptly size did not fit I got in contact with them and I shipped the product tracked to the address they provided However they routed the parcel to the post office nearby and stopped responding to all my emails Their physical address has now been updated on Google as permanently closed

Great shopping experience

top notch shop very nice transaction and goods thank you very much

I Freakin love this shop

Have visited the shops in Beverley and ordered online Really nice folk great range of brands and the website is easy to use and navigate

Fast delivery and refund

Fast delivery and refund 2nd order also delivered quickly and with complimentary lollipops Excellent one of my go to places now