


Contemporary Menswear Lifestyle Store in Beverley East Yorkshire The Modern Draper
Based on authentic user experiences
Craig Stewart
6734 reviews
N/A
5 months ago
The Modern draper has something special
The Modern draper has something special to offer along with their leading fashion brands you will find their exceptional customer service will offer the customer something unusual An old school approach on how to look after the customer awaits you when you contact Lisa followed by superb after sales adviseThey clearly have something special to offer a definite advantage against most other on-line fashion retailers As a recent customer can I suggest that you give them a try
Cillian
6734 reviews
N/A
5 months ago
Very pleased
Really good service price was good for the jacket I ordered which was perfect Arrived quickly and nicely packaged feels like good customer service and attention to detail
Dr Mohamed Sheesh
6734 reviews
N/A
5 months ago
First time I have used this business
First time I have used this business and the Customer Service was exceptional and in accordance with a Shop that does great Customer Service in-store and online
Rachel Taylor
6734 reviews
N/A
5 months ago
Not a good experience in terms of purchase follow up
Placed order - item in stock via 3rd party website Boutique hosting site Trouva Placed order with discount despite Managing Director saying this isn t true - total 208 80 instead of 289 Message stating out of stock appears on Monday order placed Friday Tried calling Modern Draper and selected all 4 options no answer on any had to contact Trouva for a refund Still haven t been contacted directly by Modern Draper in relation to order unsure if they would as bought via 3rd party First contact from Modern Draper reply to my review
Craig Stewart
6734 reviews
N/A
5 months ago
Order never materialised after waiting a month
Purchased some trainers online at this shop via Trouva - they told me that the style I picked was out of stock so I reordered a different pair 4 weeks later nothing - order showing as not depatched with no delivery info - just being told they are very busy Contacted Trouva who say they can t get hold of the shop so have refunded my money One big waste of time
Cillian
6734 reviews
N/A
5 months ago
Polite customer service but poor
Polite customer service but poor I can totally understand other poor reviews on here I placed an order but found the jacket 100 cheaper I did email them to cancel No reply I phoned up - no answer Finally got through I did explain my truthful reason Normally you receive tracking info and courier details when item is shipped from a retailer This never happened Their initial order email wants you to download the app shop Then you have to download a qr scanner Once done you scan the code - the only info shown is your item and the retailer Total waste of time Out of courtesy I did offer to buy another jacket with the balance due for refund I could ve bought it cheaper elsewhere I was told that someone would get back to me in the afternoon This never happened I phoned back Hugo was polite but unhelpful He said a manager would call me back in 10 minutes Lisa the owner phoned back after 20 minutes I m flabberghasted they didn t really want to have a sale They had the tracking that the item was refused and was going back to them They knew I hadn t touched the item They didn t even want to put the other jacket aside until the other parcel was back So in general terms - terrible technology where you don t know the courier or the item has actually been sent or even tracking Poor customer service - definitely not in the interests of the customer whatsoever
Dr Mohamed Sheesh
6734 reviews
N/A
5 months ago
Beware dodgy behavior with returns and refunds
Be ware They will not issue you a refund I made an order from this store good were delivered promptly size did not fit I got in contact with them and I shipped the product tracked to the address they provided However they routed the parcel to the post office nearby and stopped responding to all my emails Their physical address has now been updated on Google as permanently closed
JOHN DAVID
6734 reviews
N/A
5 months ago
Great shopping experience
top notch shop very nice transaction and goods thank you very much
Mr T Williams
6734 reviews
N/A
5 months ago
I Freakin love this shop
Have visited the shops in Beverley and ordered online Really nice folk great range of brands and the website is easy to use and navigate
Neil Tingay
6734 reviews
N/A
5 months ago
Fast delivery and refund
Fast delivery and refund 2nd order also delivered quickly and with complimentary lollipops Excellent one of my go to places now