Thenorthface Reviews

Customer Service of TNF non-existent

Short version Ten days after the order was placed still no sign of the package After checking the track trace code GLS it shows that the package is in storage as I was apparently not home No message note email nothing Since I received no message I called TNF The girl on the phone just laughed when I told her this and said that is GLS for you She promised to contact them as did the guy who I spoke to the next day Therefore I cancelled the order Had to fill a form that is meant for GLS so should be filled by TNF not me Was finally told that money would be paid pack in 10 working days Bear in mind that the above all took a lot of speaking to diverse customer service people and a long time of being on hold Promised action is not taken contact GLS send me the form call me back so had to go back several times Now have to hope that they will be capable to pay me back the money Will have to keep an eye on it unfortunately So will have to spend a little more time on top of everything else to make sure they will Cannot review the product as have not received the jacket Have TNF shoes I m very happy with but will always buy via a third party in the future

North Face sells ski jackets

North Face sells ski jackets but is not a ski supplier brand 1st too cold and 2nd no snaps to attach the ski snaps properly

I ve never experienced something like

I ve never experienced something like this I ve returned 2 items and I ve been waiting for the refund for more than 2 weeks when I decided to call the customer service The guy assured me that the money would have been sent in full back to my account so I proceeded with another purchase After one week and other two calls nothing Still no money back So I managed to contact the same person that took my inquiry and he promises me to refund me part part of the first returned purchase plus 50 of the last purchase during the call I clearly repeat what he was offering me in case he was mistaking plus a 10 on my next purchase I agreed After one more week still no refund for any of the purchases I call once again and the guy tells me that he made a mistake and that he offered 15 on the last purchase which is not enough to cover my previous purchase So he propose me another 15 off the next purchase in order to get my money back This is ridiculous They re forcing me to buy more stuff so to get my money and bottom line after one month I still didn t get any money back not even the 15 I ve been a loyal and brand enthusiast for years but after this shameful experience I m not sure I will buy again from them

I send my retour with ups Thursday 19

I send my retour with ups Thursday 19 September 2024 and untill now ups didn t send my retour Very strange and very long I advice to buy in the shop

Poor quality on the Fleece Jacket I

Poor quality on the Fleece Jacket I bought for a Christmas Gift Item did not last through 3 washes seems loose it has lost its shape HOR RIBLE product at outrageous prices NEVER again will I buy this crappy brand

Extremeley hard to send back articles

Extremeley hard to send back articles I have ride my bike to the nearest postal collection point Whith a package I can hardly bring with me I do not have a car which is why I bought the coat to stay warm on the bike I also need to print out a label They can not print the label for me at the postal collection point and I do not have a printer myself How am I supposed to send my jacket back

Never buy from their website

Worst customer service experience I have seen in my life After waiting more than a week for my package via UPS it was checked as Delivered I was at home waiting for that package and I have asked all my neighbors about it and nobody has received Sent an e-mail to the customer service and after 12 days they answered with a very poor form with wrong words very suspicious btw that I had to print fill it our and scan Any digital signature is not allowed So basically you can buy online without any problems but after they make a mistake of not delivering the product to you they make another mistake on top of it making you go to a place to print it and send another e-mail I will always avoid buying stuff from TNF from now on but directly from them is definitely not an option forever Keep in mind that even during lockdown they didn t give me the option to sign it online

Terrible no delivery and no refund

Terrible I won t buy it ever again The North Face stole my money never delivered and never refunded me The customer service doesn t reply I bought it on Dec 5 2023 and I still didn t get my money back

Worst customer service about repairing product

I sent back my winter jacket cost about 300e to the company for repairing it Since then I have sent emails and call them for an update I get the answer that the person responsible for my case is the only one who could updated me The worst customer service ever I really hope I get back my expensive winter jacket