Theposterclub Reviews

Don t let the sexy Instagram ads fool you

Do not buy from this company Had to pay over 200 in customs just to receive two posters and even then they had sent the WRONG poster in my order so now I am stuck with the wrong item Looking at their policy they don t offer any refunds on shipping cost or customs duty paid even though they ve made the mistake here which I think is wrong and unfair to the customer The print quality is also nothing to shout about and it arrived extremely rolled so will take ages to flatten Just not worth it

i like the poster but the frame is

Extremely poor product Frames are light cheap and seem to be slowly decaying while on the wall The paper they print on is poor quality and ridiculously thin Think newsprint paper I bought a few prints and frames over summer as it s now getting colder every print is starting to warp in the frame because of how thin the paper is I live in a heated flat and none of the frames are directly by or even on the wall of a window Really regret wasting so much money on this company

Do not buy from this company

i like the poster but the frame is cheap and arrived poorly wrapped with the glass broken was carelessly mishandled by their shipper and no signs on the package that it was a glass item also the promise of a 24 hour response from customer service has come and gone there doesn t seem to be a phone number either i will not buy from them again

Poor quality

Like all the reviewers here the quality of products here are terrible Ordered an A1 frame with print - the frame had a plastic instead of glass which was as flimsy Way overpriced for a very poor product

Additional invoice from DHL

I ordered a frame and some prints a few weeks ago As I already bought from The Poster Club before I already have 2 frames and 4 posters at home I was confident about my purchase When I received my order I saw the frame arrived damaged with deep carves in the wood As this can always happen I contacted the customer service and sent them some photos Although the damage was obvious the customer care manager claimed the carves are inherent to the frames they produce Surprised by this answer as my other frames are definitely from a different better quality I replied that if this is the quality they provide now I d like to return the frame and get a refund The answer I then received surprised me even more not only do I need to pay myself for the return they can t guarantee me either if I can get a full refund I m deeply disappointed in the customer service I was a loyal customer but after this experience they definitely lost me as a client

The product arrived damaged and glass

It became much more expensive than expected I received an additional invoice from DHL of 50 EUR where the VAT was 30 EUR and the fee from DHL was 20 EUR The quality of the poster where just like any other posters I have I am not impressed

Import taxes are not disclosed until its too late

The product arrived damaged and glass shattered everywhere once I tried to open the package I quickly cleaned the shattered glass and sealed it with tape and contacted the carrier and the poster club I took some photos of the broken products only to have them ordered me to reopened the package search through all the shattered glasses and take another photo of the the broken product for them in order for them to send me a replacement I am shocked because a photo of the package full of shattered glass is not good enough for them to prove that their product is damaged The entire experience has been nothing but a hassle Save yourself some time and don t shop here

Poor quality and high import taxes

Bought quite a few posters - total cost about 1500 Absolutely no mention was made of import tax into the UK at the point of ordering I even looked at their FAQs about delivering to other countries where they confirmed they did deliver to UK but made NO mention of import taxes applying I now have a message from DHL asking for 300 of import tax Would I have paid 1800 upfront for the posters Probably But what is galling is that it was not disclosed at the point of order and I feel ripped off So much so that I am now writing a bad review and will probably tell everyone I know who complements me on the posters that they are a complete rip off and not to buy from them Which is a shame Very badly handled by The Poster Club