Based on authentic user experiences
linsey Diggett
6736 reviews
N/A
8 months ago
Fair and concise
Fair and concise My complaint was handled efficiently and professionally
Alison Murphy
6736 reviews
N/A
8 months ago
Mediation
Mediation Although I believe the law is changing towards making some form of mediation obligatory I would hope that mediation is not viewed as a tick-box exercise prior to giving notice to a tenant but rather as a genuine attempt to reconcile difficulties in the landlord tenant situation where they arise I have permission to mention the names of my contacts in the company Tenant Woes My tenant was getting increasingly behind in his rent and despite apologies and empty promises the situation was getting worse I let him know that if he did not rectify the situation I would involve a mediation company as a way of moving forward My initial contact was with Julie Ford who listened patiently as I unburdened my woes gave me confidence in the humanity of the organisation a group whose ethos was clearly to help not merely to make money Mediation Process My mediator was to to be Steve Bowen After contact I filled in a form outlining the situation and how far I would be prepared to go to accommodate the tenant s possible financial situation Unfortunately after initially agreeing to mediation and a discussion with the company and the presentation of a payment plan to consider the tenant suddenly ceased answering emails texts or phone calls from me or from PRS This is where the experience of the mediation company and the reassuring presence of Steve Bowen who metaphorically held my hand through many frantic emails and phone calls really came into the fore After finally getting the tenant to come back to the negotiation table by stating the case was closed the tenant agreed to a plan failed to keep to it as he did not understand it he did not return phone calls offering clarification and then following a rather stark email on his legal position and through further discussion we came up with a new plan he said he could afford Nothing was ever too much for Steve Bowen who gladly redrafted the new payment plan at no extra charge All this achieved without losing a good rapport with the tenant who finally opened up about his personal and financial difficulties Value for Money At the start of this review I suggested that PRS is far from mercenary thus offering great value for money in terms being in the capable hands of expert experienced mediators and in terms of time spent talking and in generating letters emails and documents In dealing with a tenant in trouble during unprecedented times it is well worth remembering the words of Julie Ford in her article forlandlordzone co uk 12 10 20 that a minimal number of texts and emails to deal with rent arrears can leave an already worried tenant defensive scared and very unwilling to engage but a basic level of personal communication can work miracles in this current climate This is what PRS offer and for this reason and the above reasons I cannot recommend them highly enough
Wayne Draper
6736 reviews
N/A
8 months ago
Complete waste of time
Same as the majority of reviews completely biased towards the paying member which explains why the letting agent insisted on using them Obviously does not take any notice of the negative reviews on here as they simply carry on regardless Update see their response complete ignorance does this look like a five star review
Gary Brown
6736 reviews
N/A
8 months ago
Side with the paid member
Side with the paid member All the evidence was there and ignored A con of a service and totally supporting paid members and NOT complainants Asked to send request for complaints procedures and then document complaints then ignored their own processes Go straight to trading standards and avoid PRS to save months of trouble
Gavin M
6736 reviews
N/A
8 months ago
Complete and utter waste of time
Complete and utter waste of time Heavily biased in favour of their fee paying members They will attempt to put you off by drowning you in legal jargon They will not directly address genuine complaints They will avoid paying you compensation at all costs Their system is inflexible dictatorial and will not give you an opportunity to discuss your case or question their decision It s also very slow taking some six months of my life to get absolutely nowhere I don t want anyone else to go through this so please take my advice avoid these people and this organisation and take your issue direct to the small Claims Court
James Smith
6736 reviews
N/A
8 months ago
Dreadful experience
Dreadful experience This Property Redress Scheme has been invented to just waste people s time Of course it is the Union of the agents that I am complaining about Why would the government appoint the agents union to investigate complaints against one of their members This entity has completely refused to investigate my complaint where one of its members has just robbed us of over 17 000 00
Rosalind West
6736 reviews
N/A
8 months ago
No redress for Freeholders
Sounded receptive helpful and positive Seemed keen to want lots of evidence I d read the reviews beforehand and just hoped that they would be wrong because the PRS is the last resort when there is nowhere else to go Unfortunately reviews mentioning bias are correct and they also give incorrect advice Go to a First Tier Tribunal for example regarding the incorrect Service Charges I m a freeholder I don t have that luxury
Gary Wilson
6736 reviews
N/A
8 months ago
We might as well have not bothered raising complaint
Before I made the complaint I feared the investigations would not be thorough For example there isn t someone at the property redress scheme that you can speak with to discuss your complaint The property redress scheme haven t even bothered to mention the main reason for our complaint in their findings leaving us feeling as though they haven t bothered to investigate our complaint in any meaningful way whatsoever We have been left feeling why did we waste our time bringing the case to them in the first place we might as well have not bothered
Luis Pinto
6736 reviews
N/A
8 months ago
Every other reviewer is right
Every other reviewer is right This is a sham organization and the UK government should have looked into its shady practices already They are paid for lettings agents and act on behalf of lettings agents If you are a landlord or tenant stay far away from ANY business that is not associated with the property ombudsman
Ravi Doshi
6736 reviews
N/A
8 months ago
Great place to go and waste your time
Great place to go and waste your time I agree with other reviews Bias towards those that fund it The agent assigned to my case did not understand how to access my complaint on the PRS website and kept asking me to download the complaint and send to him The early resolution is also a waste of time I am better off going to the court directly rather than using the PRS