Thepupjet Reviews

Awful

Awful Is the only word I can use to describe my experience with Pup Jet After my item arrived broken in the post I go in contact with there customer service team At first they were really helpful said they would send out a replacement after almost a week of no contact I decided to email again This time I requested a refund so I could re-order myself The staff member was a sarcastic and an email and said it would be on its way Now nobody is replying to me therefore I ve had to raise a dispute with my bank I will not be ordering from this company ever again

DON T WASTE YOUR TIME MONEY

Ordered the dog drying towel hood along with the hose attachment and 2 brushes on 6 6 24 I emailed for tracking status multiple times after not receiving my order in 4wks no response The order finally arrived on 7 8 24 and the large towel i ordered didn t even fit my 14lb 14wk old old puppy I requested a refund on 7 10 24 and they initially replied asking for photo proof of my dog in the towel and said they would refund or replace I sent the requested photos and asked for a refund I was then told my request will be escalated and processed I emailed for a follow up every 2 weeks for the next 2 months getting the same lip service we are still working on your request Sent another follow up email on 9 4 24 and that email bounced back address not found Had to then call my bank and file a claim Besides the product being shotty their customer service is HOR-RI-BLE WOULD NOT recommend Pup Jet

They sent the wrong adapters

They sent the wrong adapters I have had seven email encounters with customer service often taking weeks for them to respond only to repeatedly ignore the simple problem and photographs that I sent them And they told me I have the right adapters I don t know the customer service rep s non-responsive answers are purposeful but if they are not then he gives imbeciles a bad name

ABSOLUTE RUBBISH

RUBBISH ordered XL dog drying coat its that small it would only fit a Jack Russell absolute crap material too nit even going to stress myself out to return for 15 sent an email to the address they said send and question to and it just got sent back to me DONT WASTE YOUR MONEY

Don t waste your money or time ordering

Don t waste your money or time ordering anything from this company Took over two weeks to arrive quality of drying coats is shocking thin and cheap material ordered XXL and they are tiny They show these on site on a lab golden but they wouldn t fit a westie Customer service is non existent emails bounce back from the addresses they tell you to use

WARNING

JET WASHER is not compatible with bathroom showers When the handle is used the back pressure blows the shower DRY TOWELS Small size does not fit a chihuahua s head through Large size does not fit a springer spaniels head through Refund refused as they claim the towels is now used as I tried to put it on my dog TOTAL SCAMMERS

Scam

Scam The drying coat I ordered is not made of the same material shown on the website I ordered an XL per their size chart and the coat barely covers my dog s sides a medium sized dog I asked for a refund and they asked for a photo of the issue I sent them a photo of the coat barely fitting over my dog and they said that now that the item is worn I cannot return it

Utter Crap

I think it s pretty fair to say that the only good reviews are likely fake Company set up to give the impression they are from America and when you order you suddenly find that the product is being sent from China that should have set alarm bells ringing but give them the benefit and all that Drying coat arrived and well what a load of poop Bought purple and it s pink Not microfibre nothing like as advertised the size ordered wouldn t fit a Yorkie let alone a larger spaniel and the neck which has no stretch at all would do little more than choke the poor dog I ve complained and requested a refund immediately but based upon the comments here I hold out little hope of getting my money back Avoid Avoid Avoid Update Pupjet did come back to me after I emailed them I explained I was dissatisfied and that the product was sub par and not as advertised Their response despite advertising a refund and return policy is that they don t give any refunds just because I don t like the product Which is obviously wrong and again the product advertised is NOT what you ll receive Filed a claim via my credit card and thankfully they have refunded for me If this whole experience has taught me one thing it s to check Trustpilot before ordering online as had I seen these reviews I d have saved myself a headache

Worst online experience ever

WOW do your homework with this company As people before me have said - the material is super cheap Very thin and it isn t going to dry anything The sizes are way small based on what they tell you We bought XL for a small lab and it would not fit a dog half the size The neck area would choke your pet even if you could get it over their head The purple is pink and the blue is a deep dark teal If you send an email they do respond but they won t do anything for you It looks like a US company but they are most definitely located in China as the shipping started there and took almost 2 months to get to us If you call the number in Buffalo no one answers and all you can do is leave a message Their 100 guarantee and refund return policy is quite simply fake They take the negative reviews off their website so you just see the good ones Don t be taken in