Therabody Reviews

Do not buy 375 out the window

Do not buy 375 out the window Our Theragun Elite stopped charging after 2 5 years hence no warranty A search on the internet revealed that this is a very common problem with the Theragun Elite The seller John Lewis could offer no assistance and contacting Theragun UK Therabody we were told they have no repair facilities in the UK We tried to open the Theragun Elite up to do repairs ourselves but it turned out to be impossible without damaging the Theragun This was confirmed by numerous tips on the Web and YouTube videos We then left it with our very handy electrician but after two weeks of research and trying he gave up The Theragun is as close to a scam as we ve ever seen

HORRIBLE Customer Service

This review is specific to their customer service It s simply awful Placed an order to be picked up at a local Best Buy because it said it was available for same day pickup and I m treating an injury Three days later and Best Buy had no record of the purchase and Therabody said they would need another 48-72 hours to investigate They offered me NO solutions other than Sorry you re just going to have to wait I cancelled the order and placed another one online to be shipped The website states product will be shipped in 2-3 days and here I am 5 days later and having to reach out to see what s going on It s shocking that a company that sells a good product at a premium price should have such horrible service

Product never shipped never credited

Birthday gift ordered for the husband 3 20 24 for a birthday in April Tracking with fedex showed label was created and sitting in Louisville KY It showed this for the next 2 weeks Contacted Therabody via email as there is no customer service number to call and they did respond They advised that the product was returned from my address Funny because fedex showed it never shipped I verified my address indeed was correct for what they have on file Here we sit a mth later without a product and without a resolution 300 I am out no offer of a discount only a we will re-ship the product Now I m seeing reviews of terrible customer service along with a terrible product I really wish I had seen this before purchase

Money gone and no shippment after 11 days

Placed an order 11 days ago and paid via Paypal Until today no shipping confirmation Emails inquiring about the order stay unanswered I then sent an email canceling the order and requesting my money back That mail was answered telling me they could not locate my order I am now trying to get my money back through Paypal STAY AWAY FROM THERABODY

3 weeks no item no update

Ordered the elite version 3 weeks ago I chased 2 weeks later and was told they are undergoing an internal system modification I have heard nothing for over a week and received nothing No item no refund and no subsequent update Appalling service and feeling ripped off Beware

Warranty support is horrible beware

Within warranty period I had an issue where my theragun mini stopped working so I returned it for replacement which they sent back without a theragun mini head their later replacement would not work on it Company is run like morons and just poor warranty and customer service

AVOID

They are an absolute joke I have the prime mini 2 0 recovery air foam roller Thera cup wave and power dots Love them all but the customer service is absolutely horrific Ordered the calf recovery compression garment x 2 for a Christmas present for my sister Only one delivered and I was basically told that because the box hadn t been damaged by the courier that it was in the box and I m lying No belief whatsoever that they could have made a mistake As I was away until Christmas morning I didn t realise that both weren t in the box and it messed up my gift giving and was really upsetting Won t order from them again Their loss as I have the money back from my bank

Don t buy from therabody

Don t buy from therabody Spent quite a bit on a theragun prime and it recently stopped working after a few months of use Currently in need to use it as I m in the middle of training so I sent it back to get it replaced I posted it back nearly 5 weeks ago and I ve had to constantly chase people to get an update on what has happened to my replacement COMPLETELY INCOMPETENT CUSTOMER SERVICE I really wouldn t recommend buying from therabody I still don t know where my replacement is or when I will get it back Everyone I speak to is currently just as clueless Buy from another company that has better customer service

Really wish I had come to this site first

Really wish I had come to this site before purchasing the thergun pro My product wasn t delivered and therabody never responded to my email it s been 72 hours and their website states they ll get intouch with you within that time There is no contact number for support and the live chat didn t work The bot just kept ending the chat I m hoping I can claim the money back Otherwise I would avoid this website like the plague