


Based on authentic user experiences
Sophie Moore
6731 reviews
N/A
6 months ago
Sauna and heat pads failed in a short amount of time
I purchased an infrared sauna that completely died on me after a small handful of sessions there was a big bang and smoke and a smell of smoke for days later They send out a box to replace the electrics on it that did nothing They eventually ended up replacing it for me - but this took a lot of time instead I got a different product sent out to me as a replacement as I had no confidence left in the sauna I got a PEMF mat I also have one of their heat mats which is phenomenal They work so good for me however again - the first one gave up on me after 2-3 uses The replacement had lasted me about a year now that still works but it gets way too hot - I think the thermostat is broken or something and the screen on the remote has died so I can t see what the temp is at or what time is set or what time is left The heat pad burnt my back really badly on one spot and blistered and now I have a permanent scar there I always had the heat pad at the max level - 9 and it was always perfect for me never too hot and I would never come close to burning my back I reached out about this and my thoughts about it all and I was only offered a 40 discount on purchasing a new heat pad It seems once your product is out of warranty you are in trouble Unfortunately I can t afford to replace it I expect these products to last much longer I m very disappointed I have recommended Therasage a lot here in Ireland to colleagues I cannot stand behind it anymore when products don t last for me and are not replaced
Hen
6731 reviews
N/A
6 months ago
Life-Changing Products and Incredible Customer Service
I ve been using Therasage products for a few months now and I am beyond impressed Their commitment to creating high-quality health-focused solutions is truly unmatched I recently purchased their Thera360 Plus Infrared Sauna and it has been a game-changer for my health and wellness routine From better sleep to reduced muscle soreness I ve noticed significant improvements in my overall well-being Not only are the products amazing but their customer service is exceptional When I had a question about setting up my sauna their team was quick to respond patient and incredibly helpful It s clear they genuinely care about their customers and stand behind their products If you re looking for innovative wellness tools backed by a team that truly cares I highly recommend Therasage They ve earned my trust and loyalty