Thereset Reviews

NEVER answer their customer service

NEVER answer their customer service line or return calls from the messages i left Sent me two of the same thing and i sent back one and after 5 weeks no refund Sent email requesting info on the refund they promised to get back to me within 48 hours did NOT happen WILL NOT BUY FROM THEM AGAIN

Crappy customer service

It had been two weeks Nobody answers the customer service phone line emails go unanswered after an initial email saying that item will be shipped They will not refund my payment nor ship the product

Nice business casual clothing terrible customer service

Their clothes are attractive but do pill pull pretty immediately for the high price point and the fabrics are blends aka cheaper Their customer service however is virtually non-existent Calls text emails voicemails are NEVER responded to other than automatic form responses First I had an issue where an order showed up nearly 3 weeks after it had supposedly been delivered - I d already asked for a refund for the missing package Second I returned several items and was trying to exchange one - my exchange was cancelled due to non-return and I spent a ton of time trying to figure out where my refund was I had confirmation the package had been delivered to their address I ultimately had to resort to harassing them on their public instagram posts to get my hundreds of dollars back I never received a call or non-auto email from anyone through this whole process Not a company I would purchase from again

No response

I too have had no response for my return that Reset received on December7th I m way past the 15 days to process it I ve emailed several times and called twice You have your merchandise-I want my due refund on order 144721

merino sweater began pilling almost

merino sweater began pilling almost immediately It was expensive I reached out to the company several times and was ignored I got emails saying they would respond but they never did I feel like I got sucked into their marketing The sweater was beautiful but useless

Do not recommend

I bought a dress from theReset They marked the dress as shipped but never shipped out the item USPS tracking shows they never received the item to be shipped Customer service only provided partial refund and did not refund the cost for shipping close to 10 I ve reached back out to customer service multiple times and was ignored Beware of this scammer company who does not ship out orders and does not refund shipping

Absolutely terrible customer service

Absolutely terrible customer service I returned a sweater two months ago and still have not received a refund their policy states returns will be credited in 7-15 days I have emailed called and texted multiple times with no response I will never buy from this company again

4 weeks still haven t received my order

It has been a month and I still haven t received my order I ve had to reach out several time for updates and I get late responses on inquiries