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Based on authentic user experiences
Micha the Rig-Builder
6730 reviews
N/A
8 months ago
First class costomer support
Early this year i had a very good experience with the support of this company Iam using many products from them like Kryonaut paste or a Delide-Die-Mate The reason for my experience and this review was an critical failure that happend Some parts of my PC lost there function involved an WireView At first it seemed to be the reason for the failure so i contacted the support an got a fast response in a few hours No sign of rejection or disbelief a personal response with empaphy and great assistence in this situation A couple of very helpfull mails and pictures later i had to send in not only the WireView but the other pc-part involved A good desicion for analysing a problem in this case there was a unexpected detail that made the WireView incompatible to my parts This detail could be realised by me any other company or there support would take advantage of this fact and send back my stuff At this point we wrote maybe 10 mails with pictures and an adventurous delivery of my parts not part of Thermal Grizzly over two weeks The best part is with my consense they found the incompatibilty of both parts repaired my stuff changed it in a way it will work with the WireView All this were comunicated per mail with pictures and explainations To be clear that was not an easy task they invested quite some time parts they had to order and therefore money They altered per cnc a part of my stuff and it came out great At this point we are beyond support In my own experiences of the years not only in my own buisness but the pc-industry i never had anything like this They send me an new Wireview my complete tested repaired stuff and some goodies back to me and charged me nothing Nothing i had ever expected period To be totally clear in the end it was my fault and Thermal Grizzly didnt care less Other companies would have taken the first sign of user error and you would be out of the window My best part of 2024 period Thank you Thermal Grizzly My best regards to the support I regained some faith here in the industry
Leigh
6730 reviews
N/A
8 months ago
CPU CONTACT FRAME 13TH 14TH GEN
Received my order the next day the contact frame works as advertised on my 14900k and has in fact reduced the temps slightly
Ali
6730 reviews
N/A
8 months ago
Exceptional Expertise and Technical Support
I reached out to Thermal Grizzly about severe thermal issues with my used Gigabyte RX 6900 XT Gaming OC and I was blown away by the level of support I received My GPU s hotspot temperatures were dangerously high peaking at 115 C with an average of 108 5 C and I wasn t sure how to address the problem effectively Their response was thorough professional and incredibly helpful What stood out 1 They provided a clear step-by-step guide on how to resolve my issue This included recommending their KryoSheet for the GPU die confirming the correct thickness of 0 2mm and their Minus Pad 8 thermal pads for VRAM and VRM components specifying the exact thicknesses 1 5mm for VRAM 1 0mm for VRMs and 2 0mm for the backplate It s rare to see such tailored advice 2 They didn t just push their products they took the time to explain why these solutions would work how to apply them and how to test the results Their email was one of the most detailed and helpful responses I ve ever received from a company 3 Their team particularly Florian clearly values customers and takes pride in helping enthusiasts like me resolve complex technical issues This kind of support goes beyond just selling a product it s about building trust and empowering users I wholeheartedly recommend Thermal Grizzly not only for their high-quality thermal products but also for their unmatched customer support If you re looking to optimize your system s cooling or tackle specific thermal issues this is the company you want in your corner Thank you Thermal Grizzly for going above and beyond
THE DEATHMAGNUS
6730 reviews
N/A
8 months ago
Great support team and products
Great support team had a couple questions and had super quick answers and were precise and gave good details then also I m using the conductonaut extreme lm on a 7950x3d it sucked 40c off the cpu in about 30 seconds with a 360mm aio I also have a msi suprim liquid x 4090 which had some vram temp issues so I went through replaced all the thermal pads with minus 8 pads and the thermal paste with the kryonaut extreme and it hasn t gotten above 60c when it was hitting 85-90c
Jonathan Bugajski
6730 reviews
N/A
8 months ago
Top of the top companies excellent customer service
I have a wide range of Thermal Grizzly products and they are always top quality products and have been using them for many years now Recently ordered the water block and had an issue as sometimes it happens but Thermal Grizzly support resolved the issue immediately I will always use TG products not just for their excellent and exceeding quality but fantastic customer service Highest regards and respect for the company I salute you
Matthias Lepaulmier
6730 reviews
N/A
8 months ago
Top notch product lineup and help full technical support
As a faithful customer of their products Contact frame thermal paste and LM and having to deal recently with their customer support I can only say that Florian Roman and both TG R D and support teams definitively ROCK Five stars out of five no hesitation
Carlos Manuel Cabrera Garc a
6730 reviews
N/A
8 months ago
Awesome support from the team
I found myself looking for a contact frame for my mini ITX mainboard with LGA1700 socket for Intel processors 12th gen Gamers nexus mentioned thermal grizzly in one of their videos - so I went and checked their shop Since the original frame wasn t available I was looking for a different option And I found one The LT version While reading the description of the product I was wondering if my ITX mainboard was supported I used their contact form and asked them late st night And see and behold they responded within 12 hours That was fast And further more they included a picture of my mainboard with marked details where the frame could come into contact with electrical components I mentioned the specific model of my mainboard Awesome job - I am very satisfied with their support Big thumbs up
Erik P
6730 reviews
N/A
8 months ago
Fantastic customer service
Fantastic customer service - timely informed and courteous For PC enthusiasts there s nothing better than a company that stands behind their products and works with customers to help them achieve their dreams
Mark K
6730 reviews
N/A
8 months ago
This is the love and respect that your build deserves
I became aware this company when I decided to build a high end gaming PC 2023 13900KS RTX 4090 This company was frequently mentioned by other multi-million sub sites like Gamer Nexus and JayZ not to mention the owner s own site Der8auer aka Roman Hartig who is a chief engineer and owner In fact I think I got everything in the build right not easy for a first build Custom aluminum support scaffold for the 12V600W power and custom BIOS UEFI config to prevent silicon degenerative voltage spikes The customization I neglected was a German precision engineered LGA1700 Contact Frame along KryoSheet as I am old and don t want lift this monster again I have yet to install the two products However I am writing to say that the staff of Thermal Grizzly were very helpful in answering my technical questions Precise answers and emails returned in 10 minutes The pricing completely reasonable for German quality engineering made in Germany
Gordon Rankin
6730 reviews
N/A
8 months ago
A fantastic company - Excellent Service
A fantastic company Great products and amazing customer service I ve been using their thermal pastes for quite some time now but this was the first time I had the need to deal with their customer team Florian the customer service rep dealing with my case was polite and pleasant throughout and dealt with my issue perfectly I couldn t have wished for more I ll be a life long customer