Thesoaploafcompany Reviews

Never delivered item impossible to contact

Placed an order online still waiting for it to be delivered a month later They don t reply to emails phone calls go unanswered or are rejected and it s impossible to leave a message as the voice mail is full Been trying to get in touch with them for weeks What sort of a company treats paying customers like this

Unreliable and delusional

Booked an afternoon tea workshop session using a gift voucher and paid a 20 deposit for two extra people All was confirmed yet on the day we arrived to a locked shop The owner didn t show up and wasn t answering the phone Eventually heard from her that there d been a mix up our booking wasn t in the diary and she asked for us to rearrange We d already travelled a fair way to get there and didn t have much confidence the same wouldn t happen again so asked for a refund instead The owner then stopped replying to messages for days at a time and it took two weeks of chasing to get our deposit money back Paypal refunded the gift voucher instantly with no problem In that time I left a single comment on their Facebook page asking for a reply to my messages and was blocked and the owner then accused me of trolling She also seemed to think that she was entitled to keep our deposit despite it being her who failed to honour the booking Don t be lured in by seemingly high ratings on other platforms the more recent reviews show multiple people having similar experiences

Rude aggressive and doesn t communicate

Received a voucher which I tried to book for months The owner does not answer the phone and regularly went days without answering text messages Eventually she texted me at 11pm and was rude and aggressive saying I would get a refund

Terrible customer service

Terrible customer service 3 times have been cancelled with less than 24 hours notice - already has money from voucher purchase so clearly doesn t care Have asked for refund and given ample opportunity to resolve before posting negative reviews AVOID

Very poor experience

Very poor experience the owner was very hard to contact and did not show up for our session after we had booked it She did not answer the phone or any messages so we were not able to get into the building She later told us she was in hospital and her staff were ill with covid but only told us this after our appointment time The people who were booked in for the session before us had been waiting outside for an hour also with no communication from the owner She has still not refunded us 10 days later Avoid at all costs

Very disappointing workshop

Very disappointed with our workshop experience at The Soap Loaf Company Firstly there was long delays in response to emails and phone messages then dates and times offered were withdrawn and changed The woman who ran the workshop didn t introduce herself gave little instruction about quantities complementary ingredients and methods seemed quite disorganised and disinterested We were given written information about making shampoo which none of us were actually making The 2-hour session lasted barely 90 minutes and the containers for our products were grubby cardboard tubs and had no liners so were unsuitable to be used as gifts The best thing about our experience were the other participants with whom we had a bit of banter and a laugh

Soap loaf company freindly helpful

Soap loaf company freindly helpful staff Good prices for handmade items which are great especially for gift idea s Soap making class look fun to do Nice shop Would well recommend The Soap Loaf Company

Absolutely loved it

I booked this experience as gift for my friends the product making was absolutely amazing and we had so much fun Natasha made us feel welcomed and was really accommodating The pricing is good and so much variety to make We created the essential oil fragrance and body scrubs and they smell gorgeous Will be coming again