The Sound of Vinyl - Shop Vinyl Records | The Sound of Vinyl
Based on authentic user experiences
Hadi Chapardar
6718 reviews
N/A
10 months ago
Amazing in getting the order terrible in fulfilling it
I have had three horrible experiences with this company yes I was deceived by their reward system and after the first failure because I had spent a lot and I have many points I just ordered again to redeem my points In 2020 I had a large order and they sent it partially as one or more items were pre-ordered stock Interestingly when they shipped the first part they included the missed items in the shipping list too so I even paid for the duty and customs and tax for those items in advance But when the pre-ordered items were in stock they did not sent them to me After a while I contacted them and they said sorry we don t have them for you you were not in our priority After several emails and each time a new person automaton responded they refunded me for items that I had paid for their shipping Canadian tax and border duty In 2023 because my points were expiring I decided to order a couple of records and redeem the points and get rid of this company there are numerous other stores that suggest better deals and they don t deceive you with points and hidden policies that for instance you should just redeem your points in one order or you cannot use discount codes when you redeem Again one of the items was out of stock so they didn t send it to me The record was back to stock in a couple of month but the history repeated they didn t send it to me until it was out of stock again So the item is still awaiting Meaning that I will never receive it whereas I have already redeemed my points for its shipment from US to Canada Nobody takes responsibility in this company There is no way to have a reasonable conversation with them They have idiosyncratic rules and arbitrary store policies that are disclosed only after you face problem Take my advice Don t even approach them I purchase vinyl from around the world like Secretly Store or TTT in the US Norman Records in UK MoV in Eu and this online store is the worst When I think about them I only remember this quote from Seinfeld when in a car rental office he said the clerk that receiving the orders is easy everyone can do it but what matters is fulfilling the order
Jay Casale
6718 reviews
N/A
10 months ago
Order at Your Own Peril
This company is all good when everything goes smoothly and they get their money but if you have even the slightest issue be prepared for the worst customer service experience you will ever have They selectively respond to issues When I asked to cancel an order I was told it was too late bc it was shipping When I asked for a return label for that order well i can t tell you what they said bc it s been 5 days with no response I ve spent a good amount of money here and have just been asking to return items i don t need With so many options online for purchasing records I strongly suggest you go elsewhere
Ralph Alexander
6718 reviews
N/A
10 months ago
I ve had a TERRIBLE experience with SOV
I ve had a TERRIBLE experience with SOV on several occasions but repeatedly gave them the benefit of the doubt until now my most recent and officially LAST order with SOV crossed the line After checking on the status of an order that was released due to be shipped on March 19th I discovered that my order was changed without my knowledge nor was I notified and was being sent an alternative replacement WHO DOES THAT WITHOUT NOTIFYING THEIR CUSTOMER After going back and forth with Tyler worst customer service rep EVER I m apparently unable to stop shipment of an item I don t want and NEVER ORDERED Customer beware and especially DO NOT PREORDER ANYTHING FROM SOV By the way this was the 3rd time SOV fudged-up cancelled replaced one of my orders without letting me know
Jbvalor
6718 reviews
N/A
10 months ago
Beware - two trustpilot accounts to mask their poor service
I intended to update a previous review only to find Sound of Vinyl seem to be running two Trustpilot review sites So instead I m posting this as a further warning to any would be buyers Head over to the other trustpilot account for the full view on how poor they really are my original post was going to just say release date now pushed back a further 3 months that s 6 delays in totality 5 months AVOID P S Sound of Vinyl if you are reading this I ve also reported you to Trustpilot o yeah and trading standards
Gear id McClelland
6718 reviews
N/A
10 months ago
It s a complete waste of time trying to
It s a complete waste of time trying to download the free digital album in sure it doesn t even exist
Michael Sutton
6718 reviews
N/A
10 months ago
Super Legit
I ve made a dozen orders from them over the past year and can honestly say they are pretty awesome They have some really good discounts and they package their vinyl nicely Shipping can seem slow at times but over the Holidays they hooked up free 2-day shipping on Vinyl that was already 30 off I highly recommend them if you can t make it to your local record store cuz of Covid or just wanna stock up on some inexpensive vinyl