Thestringzone Reviews

First purchase would happily use again in the future

Bought some replacement foot tubes for my wolf shoulder rest At 1 20 each they were the cheapest I could find online The website was easy to order from I could pay by PayPal and had a choice of delivery options I chose the free option of course and I received a confirmation email from them after placing the order The tubes arrived a few days later no problems hassle free just as expected Based on this I would happily purchase from thestringzone co uk again

I have bought a number of items from

I have bought a number of items from String Zone a viola case strings peg paste etc and the customer service is always excellent They are also very easy to get hold of by phone and email in case you have questions - they are definitely not just a faceless internet shop A great selection of string instrument accessories in good prices too I highly recommend them

Hearteningly efficient

Considering the Christmas posts I was amazed - I ordered a replacement string for my cello yesterday and it arrived this morning So rare to get service like this at the moment Jane D

Great service and product

We are luthiers and normally get our supplies from a distributor abroad however another Brexit benefit and it has been delayed We needed strings fast and received exactly what we needed within 24 hours of ordering Fast polite quality service Thank you We don t sell strings so have sent clients here in the past they have also been very satisfied

A pleasure to deal with

A pleasure to deal with Answered the phone took back the bow case I realised was wrong for me and sent the replacement promptly A model for other online retailers

Service Above and Beyond

Always excellent service from The String Zone over the many years I have been a customer Recently I had a problem with a violin case purchased elsewhere and they succeeded in arranging a replacement case when a repair was not possible going way above and beyond in helping out Professional advice and competitive prices I m a picky professional and highly recommend them

Sent me strings mixed up the there

Sent me strings mixed up the there packets One snapped because I put it in the wrong position and over tightened it When I contacted them about the issue they told me I was to blame and I lied about the strings being in the wrong packets Had to replace the 78 string myself They made me feel like a complete and utter fool

Placed an order for strings online to postage

Placed an order for strings online to find the the free posting on their website flips it to paid postage at the very last screen and charges me Contacting the stringzone today to be told there isn t any issue with their website I explained there must be a problem because I got charged Person on the phone who ever he is Is it very helpful is it very polite Asked for a refund and it s their loss

Non communication

They sent the wrong replacement part for my shoulder rest I can sort of see how they would have misunderstood the photo I sent but only if they were not looking closely enough I phoned on 5th Jan and left a voicemail and did the same on the 7th They have not phoned me back This is poor customer service