Thetavernacollection Reviews

Horrible

Horrible Extremely disappointing experience Initially they presented the car as flawless - well-maintained fully functional and complete with all features However upon delivery it was a different story the car had dents missing parts and engine issues leading to about 3000 in repairs in the first month Furthermore if you seek any reimbursement they require a non-disclosure agreement that prohibits writing negative reviews This is unacceptable Stay away from this dealership

2021 GMC Acadia

I bought a 2021 GMC Acadia from Alon Kleiman on or about 9 26 2021 The car was shipped to me from FL to UT taking 2 days longer that promised and with an empty fuel take No big deal I can accept that However the key fob did not have a key inside of it and it was not fully programmed because of this I would have to put the key inside the center console to get the car to start Other functions on the fob did not work because of the lack of programming I reached out to Alon he stated I would get reimbursed for the new key fob and programming This was 3 weeks ago I have submitted the requested paperwork multiple times finally get a call from management stating I bought the car used and as such it is my problem The condition of the key fob was not disclosed had I been able to take the car on a test drive I would have been aware and NOT PURCHASED THE CAR until it was fixed I am so angry and the thought of ever trusting an online car dealership again is impossible for me DO NOT BUY ANYTHING FROM ANY TAVERNA COLLECTION LOCATION THEY APPRECIATE THE COMMISION BUT ONCE YOU SIGN YOU ARE NO LONGER A PRIORTY

DO NOT PURCHASE FROMTAVERNA

DO NOT PURCHASE FROMTAVERNA My wife purchased a 2015 BMW 428i from the taverna collection November 15 of 2023 They delivered it at 9 pm the night before Thanksgiving The car had a headlight out and there was no sound not from the radio or any chimes normal to vehicles We were unable to reach anybody until the following Wednesday bc they were closed on Monday and no one returned her call or email on tuesday She was told to get an estimate to repair We made an appt for Friday of the same week to have the local Mississippi bmw dealership check the issues However Thursday the engine locked up I had it towed to the dealership where they explained i needed a new engine to the 20 000 and to repair the audio issue would be an additional 3 700 I spoke with the shop rep and had find a used engine which still cost me 12 000 In total these criminals took us for 22 000 for the cost of the and additional 15 000 to repair the faults We spoke with the sales manager from the beginning as we were within their advertised seven day repair or return policy The manager explained he would have the repairs done at the Taverna shop if we agreed to pay half the shipping and half the engine cost We actually agreed to this but he sent NDA rather than a repair agreement Then never spoke with us again again for over a month He spoke to us once after that when he learned we had hired a lawyer